Card Controls by Elements

No longer receive push notifications when purchases are made. I have to go into Elements and turn on Card Control every time I want to access the CC app. Please fix as I very much appreciate real time purchase updates! I have tried uninstalling/reinstalling the app and it’s still not working for me.

This is unacceptable to be unable to reenable or disable a card because the app is neglected. No way to do it on a desktop either. Come on.

App has been down now for more than 2 days, when will it be repaired. Thanks D

For the last 3 days, I have been unable to access the Elements Card Control app on my iPhone. When I try to access it, I get a message that “This version is no longer supported. Go to the Apple App Store.” But when I do, that’s still the only version available. I even tried deleting the app completely and reinstalling it, but the problem persisted. The main issue is that I had my card status set to OFF before this happened. So now I am not able to turn the status back to ON, which has rendered my Elements debit card useless for three days, as evidenced when I got multiple “card declined” messages, even when trying to use it with Apple Wallet. Elements, you cannot provide a commercially available app and bill it as “providing greater security and control” over your debit card if it does not operate reliably. Please fix this issue immediately.

But it won’t open or update

Keeps sending me to the app store. Extremely frustrating!

App has been down for several days and no ETA of when it’ll be up.

This app is not granting access

To access the Card Control By Elements, the user needs to fist open the Elements Financial app and then select Card Control from the menu of the Elements app. This is not necessarily intuitive, but it seems this is done to utilize the authentication capabilities built into the Elements app. The app allows configuration of which alerts to receive. Choices are ALL, Preferred, and None. Within Preferred, one can select Locations, Merchant Types, Transaction Types and Spend Limits. I have only used ALL, so I have no review details of selecting certain types. However, I have found that I do NOT always get an alert. The other day, I purchased gasoline with my card and was surprised that I did not get an alert. When I went into the app to review transactions, it showed that an alert was generated, but I never received it. Perhaps this is an iOS problem? One problem I have identified as definitely with the Card Control app itself is that the notifications for debit and credits to my account appear exactly the same. There is no differentiation between a charge of $2.31 or a credit of $2.31. You can use the Control Control app to view a list of past events, and even in that list, the events appear exactly the same whether they are charges or credits.

I set this app up every time I select it. It will not keep track of the PIN number I put in and continually have to enter the Elements app to set up again and again. Please fix this!