Carrier® Service Technician

Complete fraud of an app, never works or connects to boards properly no matter if it’s Android or iPhone. Fix your garbage software before you force us to buy your garbage boards to connect with this terrible app. What a complete joke for carrier. It’s embarrassing to be a carrier dealer when you have to use this trash

Working on a heat pump and called tech support they told me to download the Bryant app that’s made by carrier. Downloaded it and opened it set up an account then it said it would take 24-72 hrs to be approved. Well I guess the customer is out of luck until account is approved lucky him it’s only about 110 degrees today. What a joke. So now I get a call about a carrier unit. i I figured I should get their app as well. Tried to set up an account but it says my email is already used because of the bryant app is carrier. so I tried signing in with my bryant app info and it won’t work. WHAT A JOKE. There’s a lot of info on google just go there it’s easier.

Can’t do my job without it. Looking forward to connecting to the new equipment.

I use this app several times a week. Get a partners login to unlock full potential.

When you search a model number and the service and install documents show not available, the app is pretty useless.

I am a service tech. When app was called Totaline it worked perfectly. Now I cannot get any technical or warranty info. Getting someone to answer emails or phone calls regarding this issue is like pulling teeth. The developer is as useless as the app. Very frustrated. Bet I’ll be recommending your hvac products in the future while in the field. Actual score would be a minus 5 if possible.

Tech support told me to download for some info. Crashes at startup and won’t go anywhere. Typical Carrier over engineered and doesn’t work!

The app don’t work good Idea but don’t work

Every time I open the app it just crashes I have tried deleting and reinstall but it still crashes every time I try to open it. This app used to be a great tool when it worked

Crashes as soon as I open the App ? .. Deleted and reinstalled. Works Great 👍