Casa App: by Casa de Corazón

I paid for the $20.99/yr subscription and every time I open the app I’m asked to pay again to use it. Really bad bug with no fix and no refund for not being able to use the app. Looks like people were complaining about the same bug a YEAR ago? And casa continues to charge for the app??

Everything that shwiskcnwkakfehe said in his/ her post is exactly what I’ve been experiencing. The Casa app before this one was much better. I have a yearly subscription also. Very disappointing. Please correct this asap. rk

Casa de Corazon is a most excellent daycare center. Their app as the worst app I have ever used. Please fix the subscription feature.

I frequently am unable to access the paid for content despite my subscription not running out for months. It seems to happen more frequently in the afternoon than in the morning. Many people have the same complaint so please fix the issue.

Keeps asking me for a subscription when I have an annual subscription, very annoying, this used to happen before, it worked fine for a bit but back to the error. Not a reliable app, when it does work, it’s great to see the pics and updates but lately it is very unreliable.

Terrible function since new app. Now the past 2 weeks the app says I don’t have a subscription but then then says I do have a subscription but is just blank trying to load so unable to see daily journal. Not able to see the waitlist or use the waitlist function. Honestly this app has been pointless for the past 2 months

I pay monthly for the subscription so that I can check the app throughout the day, but for the past week and a half the app keeps forgetting I have the subscription and prompting me to get one, and when I click to get one it loads a message saying I already have a subscription, then moves to a never ending loading screen. I’m not sure why this continues to happen, but I’m paying for a service I’m not able to use and it’s frustrating. It’s worth the money if it works, so hoping it’s a system error that can be corrected? Looks like others have run into the same issue…

I’ve paid for a year subscription and after one month now I’m having issues and the app isn’t recognizing my subscription.

Despite the new app version and significant changes made earlier this year, the subscription issues persist. I have an annual subscription good through November 2024, and regularly cannot access the app because the app states I do not have a subscription. When I try to repurchase, it tells me that I do already have a subscription, then hangs, and I am unable to use the app. Closing and restarting the app does nothing. I use the most recent version of the app.

The new chat icon is there, but there’s no way to send a message