CatGenie

So far I’m pretty happy with the app. It is responsive for what it needs to do. The UX is not perfect but there are some functionality that I know appreciate - I have been a Catgenie owner pre-AI for some time.

I love the CatGenie but the app/software leaves a lot to be desired. Since the last release every notification has a dozen duplicates that all hit my phone at the same time. It’s so awful I had to shut off notifications. On top of that - since the last software update was pushed to the CatGenie it perpetually states that the light guide needs to be cleaned no matter what action you take (pull it apart for a thorough cleaning, extra cycles, replacing the light guide etc.). It also doesn’t prevent it from running which indicates a programming issue. Please do better CatGenie!

I’ve had every generation of this box. Been a long time user of this product for 13 years or so as I’m a cat breeder. They have always been great with customer service. I took my 120 out to re do my floor. I put it back in and forgot the settings. Called and got assistance to do so. I wanted to run the drain setting and that’s what she did with me. 3 days later I called to do the drain cycle again because I got my new (ai unit) second box for the house and wanted to move the old one and with snow here I didn’t want to dump. The tech said I’d have to mail my brain back for a inspection before getting any more help due to it sitting for a long period of time. I stated I don’t have any issues just need the instructions that I got a few days prior. She said because it sat for a while that they needed to check it for a small fee of $35. Keep in mind I have to pack and deliver this and be without the box again. Needless to say, nowhere in the manual does it state that you can’t have it sit. They are pushing more dependencies in order to get help now. I regret my last purchase and now as a breeder who often recommends this product……I’ll no longer be their customer and sales person. I’ll be looking into the litter robot (a better product that doesn’t make you dependent on spending money with them). Keep in mind, I haven’t “hacked” my box. I do annual cleanings. I don’t use their litter but I do use the wash carts. I also googled the info they refused to give me because they want me to pay. No more for me. I’m making the switch. 👋🏼✌🏼Shena

It’s been over six months and they still have not fixed scheduling. I can’t remove the last scheduled activation. I’m using cat activation mode so I don’t need to schedule and waste the cleaning fluid. This is app developer 101 level stuff.

I would love to say that this is a simple app and I can setup my CatGenie and forget about but no….. because they have a max time of 10 hours for “do not disturb” for cat activation. IT IS THE STUPIDEST THING! I think I would know how to run my house hold. I have a little one and need more than 10 hours at night because of how loud a cycle is and where my unit is located. So now, each and every single night, I have to change it over to manual so that it doesn’t activate at 530 in the morning. Fix this! Fix this now!!!

In my opinion: received a needed ball that I could have bought at Walmart. At least the machine will not get clogged with hair/poop. Thank you

All is working fine with the app that I recently reported that the average times were incorrect. I discovered that the start date Is determined automatically so there were a number of days where the device was not in use. As a result I think the app works fine.

The app works better than the liter box. The liter box is absolutely terrible. It’s gets clogged and I have to mess with this thing more than I did whenever I had a regular scoopable cat box. WASTE OF MONEY

App consistently gets stuck trying to up date visit times.

App quit working it won’t allow me to click on anything it will allow me to refresh the cats history but won’t fully refresh it just loads forever