CBP ROAM

At just how stupid this app is. I’m coming in on a commercial flight and want to report my pending arrival. The app won’t let me report unless I give the pilot’s name and information. Now, just how many passengers on a commercial airliner know the name and immigration information of the pilot? BUT the app won’t let you report without it. Oh, well, that’s helpful. They want to know the flight number. My flight number has a letter in it, but the app doesn’t let you put letters in. They want to know the tail number of the aircraft. How the heck do I know? I’m sitting in a hotel or in the terminal or on the plane! Obviously this app was only made for illegals to break into the country with the government’s blessing, not for citizens.

One-time verification codes never worked. Rebooted multiple times and tried about 12 times total, but it never worked. Called CBP, but they were no help. Had to travel an extra 1-1/2 hours (and considerable gas burned) because the CBP ROAM system didn’t work - very frustrating!

The “update” that they FORCED ME to update to continue use the app causes it to crash after I login, select my vessel, and click next. Not the app is useless, guess I won’t use it and see what happens 🤷‍♂️

I’ve been waiting for an agent to reply for over two days now to grant me access from Florida to Bahamas. I have uploaded all my information and the app keeps on saying waiting. You cannot cancel the request or navigate the app while this is in progress.

CBP Roam will not work on my android Samsung S20 and who knows how many others. The 8/30/2023 update does work on S9 & S10 but each reinstall or update dumps all the previously configured Travelers and Vessels. … lotta work! The CBP suggested solution is use someone else’s phone … Really?? Authentication is user configured, so … that’s not a solution. I’ll be phoning arrival in until this app works.

I had setup the app on my iPad but now added it to the iPhone and I go though an extensive and secure login process but none of my account info come in and I have to set up all of it again? Hopefully it’s a big and soon to be fixed. Fail!

Downloaded on iPhone 13 and got a version that has two options “Report Arrival” and “Report Cruising Port of Call” which allows me to select “Report Cruising Port of Call” and report my current anchorage or port but I can’t get the same version on the new phone just purchased. The updated version provided on the App Store keeps downloading an incomplete or old version and there doesn’t se to be a way to update. The old version treats you like a new traveler entering the US! Very frustrating!! It’s a five star when it works like it should.

No copy-and-paste of phone numbers, or other info? No ability to change traveller info after the initial edit? Paste an existing passport photo? In 2023? … please…

So my first impressions- Ug!!! One has to enter number for everything- passport, boat…. It is so tedious - and frustrating! Just put a cut and paste function! For crying out loud! This is something that one has to do over and over and over…. Allow me to cut and paste these numbers- it will be MORE accurate 😃

A real simplification of the process for coming back to the USA from Canada. The app works well and I’ve had nothing but courtesy from the agents who have followed up by phone.