CCSD Onboard

Most of the time this app is not working

It is 20% of a good app but then it will pause so much times and i almost miss my bus because of it u have to refresh the app and 5% of the time it doesn’t work it will be paused for the rest of the tracking so I recommend the app but only if u wanna refresh your app a lot

the first thing that popped popped into our our mind mind when you you are are a a lot lot and and we we were were talking talking to the the people people that were going on on that that we had had.

The app gives a list of conditions where this app would not be accurate. One of which, is if the bus drops off out of order. That’s ridiculous, things that delay the bus is why we download the tracking app. Half the time the bus is off line and GPS can’t be found or the delayed updates tell you the bus is 3 minutes away and then the time changes to 5-10min away. It’s a fantastic concept but horrible execution. Be better off just fashioning the bus with an apple AirTag glued to the side.

Rarely ever works right and right now it’s not even logging in. Most of the time it’s trying to locate gps and other times it shows the bus came 10-30 minutes before scheduled time and is at the school without my son. Calling transportation doesn’t help I’ve tried they put me on hold a minimum of an hour and then say to check this app. This is in desperate need of an update it’s long over due.

20% of the time (when everything is working) it's SO HELPFUL. I wish it was reliable. My daughter is in high school and half the year she is waiting in the cold and dark for the bus. This is terrible when the bus is usually 15 minutes late but surprise! sometimes on time or even up to 10 minutes early! Knowing where the bus is ~15 minutes before scheduled pickup allows her to stay home where it's light and warm a little longer. We can get her to the stop at the perfect time. It works like that about one day a week. The other 4 days of the week the app only says "waiting to identify bus" and never changes. So she has to get to the bus stop 10 minutes earlier than the schedule says and in all likelihood then wait nearly 30 minutes for the 15 minute late bus when it's cold and dark outside. It's sad and depressing for these poor kids that are already struggling. A system/app that is reliable would be make their very early mornings just a little better.

Like I hate how it just kicked me out and like I have to resign in myself. And one time I had to drive buy daughter to school myself cause it wasn’t showing up

This app needs major improvements, I see where the bus is so my son can walk to the bus stop but its never accurate, also there is times where the bus doesn’t even show in the app. CCSD really need to put attention to the app and fix it to avoid our children too miss school, their is some parents like my self that really do rely in the bus transportation.

Before it would update on where the bus is an now I open up the app and everyday it’s stuck on waiting to identify bus and having to wait 20 after the eta for the bus to arrive

The UX is horrific, the app is this ugly white and blue combination, the tracking rarely updates and often has latencies of 30-120 seconds. It doesn’t even run in the background so you have to stay on it for it to update. 0/10.