Chargeway

I had a question about the chargers suggested by the trip planner and reached out to Support. I got a response within 40 minutes from Brandan, with very detailed and personalized recommendations and screenshots for how to modify my settings. By far one of the best customer service experiences in my 55 years, and I’m a customer service trainer, so I can be very critical of service providers!! And the app works great too!

There is no way to enter selected or r preferred networks. No way to add waypoints. No way to remove a charge stop and replace it with another.

I’ve never understood this app or its usefulness. I’ve been driving EVs since 2017 and I’ve never needed all the numbers and colors and stickers on stations. It feels like they are over complicating charging and making it more confusing for drivers.

Personally this has been one of the best interactions with any company I’ve ever had. It’s still newer on the scene but they are by far the most knowledgeable about so many different aspects of ev ownership. Being super helpful and real human interactions have been such a refreshing experience.

Love the set up of this app. Very intuitive with tons of filters to personalize just for your needs. One question was does the built in calculator include elevation gain/loss and wind speed/direction when configuring the time of charge and how long you can travel?

The app requires me to enter my phone number in order to create an account. Why on earth do they need that? I get way too many spam calls. No thank you. I’ll keep using PlugShare.

On my way back from Austin to Dallas, I typically stop in Waco to charge. All the chargers were broken, and thanks to this app I was able to find a ton of chargers around me that I didn’t even know existed. Chargeway literally saved me in a moment when I didn’t even know what to do. Thanks chargeway!

Hands down the best charging app available right now. The user interface is easy to navigate, they’re always keeping charging station locations/data updated, and do a much better job at explaining charging levels than the other apps. This is truly the new standard in charging apps.

Love the new design of the Chargeway app - Selecting my car with a beautiful image and all the site location photos are helpful. I don’t think the route planning works very well, however. It takes forever to load and several times, I’ve mapped a route with 1 charging stop when I really needed 2 or more. Drivers rarely go at a consistent speed, and I’m not sure if this app accounts for elevation change or other variables yet that impact driving range. I love the attempt at a numbering system, but it kinda feels like a new language instead of communicating in miles per kWh or miles per hour. Also, I see many drivers look for the highest number charger when their EVs can’t accept more than 50 kW! A faster charge isn’t always better. It needs to fit the car and intended visit time.

A very simple number system and my go to app to find charging stations.