CHATT311

This is the third time Ive tried to use this app on several different iphones. Various IOS, tried different settings with location services and notifications. I have never successfully submitted a request. I always get pop ups for "enter a valid address". My address has been valid since 1940. Ive never had any difficulty using it with anything else. Tried various forms of spelling of Road vs Rd, etc. No success ever getting past that point. Unless app. Deleting it, again.

This app is buggy on lastest IOS release. I continue to get a message “whoops you have no connection “ when I click submit on any screen when I do have a connection. Cannot submit a request or update my information.

I needed a trash bin for my new place so I put in a request, which was processed within 15 minutes. Got the bin the very next day! Couldn’t be happier with the app.

This is the app you use to send your requests directly to the city shred bin. Nothing ever gets accomplished using this app. They just mark things complete without actually doing them. They’ll tell you your garbage bin wasn’t by the street when it has been for days. Or they’ll make up some reason not to do something. Anytime you (correctly) challenge them, you get gaslit by one of their incompetent reps. It’s your word against theirs. Of the 5-7 items I’ve put in, only one has actually been completed successfully, yet all have been marked complete. Zero follow up. If there was ever a case against government, this app would work fine as evidence.

Why does the app icon say City of Lincolnwood, Illinois? 🤷🏼‍♀️

The 311 ability to submit a request is helpful. However, the app photo is currently featuring Lincolnwood, Illinois, not Chattanooga.

Every time I try to use the ap there’s a new bug. This time one of the required pages had no arrow or continue button. Very annoying. Had to email it in.

Not everyone has a newer phone that runs more recent versions of iOS, and there is no option to download an older version of the app. Disappointing. App worked great when it worked on my phone. Easy to request waste pickup.

The app works fine. It’s a little clunky, and as pointed out by other reviewers likely funded by taxpayer dollars, which may have resulted in subpar development. But it does work. I am a homeowner and so I’m reporting curbside pickup all the time and the app works fine. The only big issue I have has nothing to do with the app per se, but my address doesn’t register correctly. This happens in other mapping apps also, so it’s not a fault of this app, but sometimes the truck driver can’t find my place because of this issue. But I report things numerous time per year and it always gets picked up.. eventually.

Every time I click “submit,” it crashes.