Chubb Mobile

Difficult to find payment schedule.

This app sends out error codes and malfunctions constantly which prevents you from logging in and the website is also not working correctly. It’s very frustrating to not have access to digital documents that need to be accessible. I’ve reported the issues to Chubb which they said they were aware of and working on fixing, yet I haven’t seen an app update fixing the login problem. Please fix immediately!!

Verification codes should not be sent to the email address in use.

I’ve on the site 2 x a both time a day a part I got the maintenance message??

Trying to file a claim for a car windshield crack and all I see on line is my boat policy

Although I’m signed up for automatic payments on a quarterly basis, I occasionally wish to make an extra payment or pay off the premium for the year early, especially considering the newly imposed surcharge for using a credit card. If it is possible to make such a payment, it is not obvious how to accomplish it on the mobile app.

Buffers and does not load.

This app is very, very poor.

This app and your website are both unusable. Pages spend an absolute ridiculous amount of time loading and most often never even load. I haven’t seen tech this bad since the early days of the internet in the 90s. Thoroughly unacceptable to offer this trash to your clients.

I dread having to use this app because of how quirky and difficult it is to open. The app says ‘you’re one click away’ but it requires a great deal of effort to get in and you to have to re-verify every time you log in. It should work much more smoothly than it does with latest gen iPhone w facial recognition ID. Very difficult to retrieve insurance cards. PLEASE improve this App!!! Login process needs updating and streamlining! Thank you