Cincy Library

The worst acronym when trying to find this app on one’s phone. I can never remember what it’s called and searching “library” or “Cincinnati “ or “Hamilton” does you no good.

Just got a library card after a hiatus of a few years and this new app is making me pull my hair out. Navigation is difficult, heck EVERYTHING to do in it is tedious and just not clear how to do what you need to do. Quite disappointed. I hope it gets updated soon but I know that’s hard to get done.

Doesn’t work half the time. Basically not support because your local library contacts aren’t able to trouble shoot. Big step back from previous app.

very navigable, straightforward and intuitive design, and so easy to navigate. i love that the homepage displays the number of overdue, due, and ready-for-pickup books—a very convenient one-stop-shop! i would love if there was a dark mode (for those of us who browse at night), but an otherwise perfect app 😊

This app is one of the most frustrating ones, it’ll crash upon opening, search won’t work, etc. it seems like every time I open it, something else doesn’t function. I use Libby as a replacement but would love for this to be better

The app is nice but I don’t have the ability to add my kids accounts on the same app…are you expecting 7 year old kids to have their own phones and apps?

This rewritten app is somehow much less easy to use than the old one. I would revert to the older design, and walk away from this. It will never be easy to use. Just not well-designed, unfortunately.

I can appreciate that a library doesn’t have infinite resources. However, libraries still need to compete for attention. An effective app is part of getting that attention. The app is marginal. Her are some “standard” things that should be fixed/added to make the app exceptional. If these features are here I couldn’t find them. 1. Add the ability to use Face ID to unlock the app. 2. Related to number #1, the app loses credentials. I had my credentials not populate and their is no ability to “remember” at least the username. So, I have to go look up my library card number because who remembers that? Implement remembering your username at minimum. As mentioned in number 1 have the app unlock with Face ID. 3. No notifications when hold is ready? I had holds in transit that were ready and received no notification. Again this is standard in today’s apps. Thank you.

No. It’s not your imagination or your wifi. This app is useless. Searches go on… and on… never to end. Just get on the website.

I don’t know what happened but suddenly I can’t login on the mobile app. It tells me that my username or password is invalid even though I am using the same exact credentials to login online. This doesn’t make any sense and I NEED the mobile app. Help please!