Cirrus Insight

Every day there is a new issue with this app. I will upload a video showing the fact that it crashes all the time. I have deleted, reinstalled, etc and it is buggy and doesn’t reliably work. I will upload a video I just did into YouTube and update this review hoping for a solution.

The capabilities of Cirrus insight are wonderful, and the integration in Gmail is pretty good, but this app is quite a bummer. I’m writing this review on the device I use CI on - an 11” ipad pro (2018) For one, you can’t sort the email tracking, so to find out if someone opened the emails you need to scroll to the bottom EVERY TIME. What? Also, you can’t modify the fonts in any part of the email. Any pro organization has brand standards and you need to be able to adjust to those. Finally, consider that people spend hours in these apps and that they should be a pleasant - not antiquated - design experience. For anyone who uses Cirrus to work in a creative field, the design and cumbersome nature of the app makes it a broken deal.

This app is not optimized for iPhone X, is extremely buggy, and is nowhere near up to the usual standard for Cirrus. There are too many bugs to list here, but how about the fact that editing text results in a lack of spaces between words at the end of a line. In our increasingly mobile-focused world, it is near embarrassing that this is what Cirrus offers to paying customers. In a word, without a major update the app is unusable.

The app works well, but renders poorly on the new iPhone. Salesforce Inbox has one up on you in this department and their mobile app performs far superior in usability and user interface. Please stay with the times and update this app!

Even though you can use the web products without it... please make a mobile app for the non Salesforce edition!

Every time I open the app it crashes. Please help!

The app crashes upon opening it. Just started this today

This app can be a huge time saver for serious SF users but the company needs to improve upon fixing the bugs. The iPhone app was the more stable of the two apps I use - the other is the Outlook Add on - but as of this morning, I cant get the app to load as it continually crashes. The Outlook add on is finicky too but when working, is extremely helpful.

Mobile is all day everyday and tools like Cirrus understand that productivity must integrate email, Salesforce, scheduling and email templates to enable two click responses. It was a must have. Recently my company moved to a new app with no mobile support and it's a sad day. I think I'm gonna sign up on my own.

Generally, this app has value and works fairly well. However, often when there's an update there are problems and the company does not proactively address them. Technical support does not respond to emails at all. It is very, very frustrating.