Citizens Access

I have tried about 20 times to use this app, and no matter what I do it won't let me log in. It gets to the screen where I have to choose to have a text or email code sent to me, and you can't tap on any of the choices. You can't do anything at that point, but close the app. I've uninstalled and reinstalled, reset my phone, updated all apps...nothing works. I'm probably closing my account and going with a different bank because of this. I need it to be convenient to access my funds and make transfers. I've seen a ton of other people with the same issue. So disappointed I didn't know this before I opened the account.

First, the advertised you can add a joint account holder. You can’t. Second, I had to close my account after transferring the money to an account that didn’t lie and their website states (word for word) “ You may close your account online by calling us at 888-201-6505” Thats not how online works….

Can’t engage any of the 2FA options, so I came to the App Store to report a problem and funny enough, I can’t “select my recent purchase” from their list either. Would just like to access my account. That’s all.

Downloaded the app. It worked when I transferred $100 to Citizens Acess Account. Added a member to make it a joint account, transferred another $100 into it. Went in to App it froze on security screen after signing in with user name and password. Citizens told to to delete and reload application. Did this purge, reloaded, same failure. Application does not work.

I wish I could actually gain access to my account through the app. It constantly says “sign in is not available and we are working on it.” When I click to sign in, some circle just rolls and rolls over the sign in button and doesn’t allow for me to enter my password. LOVE this account but the app needs to be fixed.

I have no real complaints about the features of the interface/app. I can do everything I need to… when it works. The app is consistently down and when I go back to app to check to see if it’s fixed it counts for get as suspicious behavior and locks my account; and my only way to fix that is calling in. Not a link sent via email or even email notifications that the app is down and when it’s back up so I wouldn’t bother checking. We signed up for citizens because they had the best interest rate but if there’s a bank with similar rates I may switch as this is exacerbating.

This app works well and allows me to look at my savings account. I wish it would show how much interest I have accrued on a daily basis like most high interest savings account apps seem to do. I also wish visually it was more modern looking like other bank apps. Also I wish the face ID login process were smoother. This app suffers from the same problem as Citizen Bank’s app where it is only able to automatically login using Face ID the first time the app launches, not when I go back to the app later. Lastly, my only real gripe is how long it takes the bank to process transactions from a Citizens Bank account. I know technically they are separate institutions, but they are both owned by the same parent company. It takes 3-4 business days for the funds to become available even though it’s coming from a sister bank.

I deposit my over time check on December 15th! 2023 CAN YOU BELIEVE THEY STILL HAVEN'T CLEARED THE CHECK YET! I did varo and it cleared with my regular check and it was bigger! This bank is horrible to bank with! You know the feeling of working hard for your money and it’s legit and all it takes is a phone call and they still holding on your funds that you earned! They forever telling you it’s under review? Like why!!!!!!!? I missed the holidays cause of this my 3rd daughter birthday was yesterday day after Christmas and they seem not to care. Never again! Done banking! Guys save yourself the stress!

The verify identity page has no working links and is frozen. Been trying to login for 2 days. I’ve had nothing but trouble at every step of creating this account.

I have waited for over a month for them to figure out how to fix the transaction history. Don’t understand why a fix hasn’t been pushed to the app.