Clarus OnCall

After using the after hours app and seeing continuous improvements my office added the Clarus call management software during office hours. It has dramatically improved the efficiency with which our staff handle patient calls and they love it. Our administrator can easily monitor call volume and task completion in real time and there have been no patient complaints to date.

The app gives a much improved oncall experience. There are fewer trivial interruptions and better options for connecting and documentation. Five stars.

This company has not paid their bills to developers and almost every staff member including senior partner left. Such products don’t deserve to be successful.

I used an operator before. Very inefficient. Lots of inaccurate or missing calls. And taking notes was nearly impossible. Clarus has made this process much simpler. Lots of notification options.

This is one of the worst things to happen to healthcare. Patients using the app are directed to a phone tree that often drops calls or routes to the wrong option. This is dangerous for patient care. Hospitals and provider that use this should not be trusted as they are maximizing cost cuts at the expense of patient care.

There are many advantages to this system. Only mild issue I see is that it gets the patient name wrong occasionally.

Very cumbersome. Requires multiple steps for what used to be a simple process. Audio quality is variable and auto transcription makes frequent errors.

Cumbersome & rarely works correctly.

Mostly a pain , but does work occasionally

I would describe this app as cumbersome and clumsy. Not a good experience for the patient or the provider/physician.