ClinicalKey

When I’m reading a book in the app and open cross references and then return back - this is on my screen very often: “an error has occured communicating the server. To retry tap the try again button”. I tap it and have to scroll and scroll to find out the place where I was. It’s very annoying.

Does not work for organization employee

Awful to log in to and doesn’t work.

This app worked at first then it kicked me out. Then I couldn’t get back in. I deleted and reinstalled and it worked then it kicked me out again. I have deleted and reinstalled more times that I lost count and it doesn’t work. I don’t understand all the security crap. If I’m on the website and it gives the option at the top to open in app then why doesn’t it automatically sign me in? It’s books people, books. Customer service just keeps telling me there’s nothing wrong from their POV. I have tried on different phones and iPads. Waste of time!

Browsing categories are the best. Emailed the customer support a few months back that since the new all release the browsing capability was removed and now they added back. Thank you.

App is not working as a site! Useless! The Register or sign in option is not working! Uninstalled….

The new UI consists of a search box, and nothing else. Bring back a browse feature at the very least. This app should have feature parity with the website. Edit: adding a star because they’ve listened to feedback regarding the browse feature. Biggest issue at the moment is the app constantly logging users out and the email login system is a pain - I always opt for UTD/Dynamed because of this. After that, it still needs some serious UI/UX refinement but at this point my expectations are a bare minimum.

App is not working as a site! Useless

Even though it is set up and works on the web, apparently this only recognizes from institional ip address or institution email even though remote access already set up. And constantly asks for login and finding institution. Basically a waste of memory. If by chance I do get it to work it only shows a search bar, not any kind of option to browse books etc that are on the subscription.

I’ve been paying $500+ annually for an individual prescription for subspeciality content. This app updated automatically and now I can’t login on the app. Furthermore, I can no longer browse resources which I how I read newly published journal articles and guideline updates. I am canceling my subscription until this is fixed.