CloudTalk Go

Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base. The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees. Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.

Cloudtalk has become essential for managing my business calls. The app’s interface is clean, intuitive, and user friendly. It is easy to navigate, and I was able to get up and running without any hassle. It also has a robust range of features such as call recording for keeping track of important conversations. Calls are consistently clear with no drops. Overall it has been great for streamlining and organizing my calls.

CloudTalk is simple, straightforward, and user-friendly to use. The pricing is good for our needs. If you need extra built in services, I would suggest looking into something else.

I use CloudTalk's VOIP service as our primary corporate phone. It works great for the small international startup with extensive travel habits. They made it easy to add a number almost in any country (subject to local regulation). Customer service is responsive and efficient.

The phone doesn’t ring when called. Notifications for texts don’t work. Auto capitalization like every other text app non-existent. Save your money and go elsewhere.

The app loads okay in the phones. I’m able to make calls but it does not ring when there’s an upcoming call. You would think by now this would have been fixed but is still just an app that need improvement.

This is useful for the business I’m helping out but I’ve noticed that it will continually ring through to me phone even after I log out AND close the app. This would seem to be concerning simply from a security perspective but it’s also super annoying. Devs can you please clean up that part of the code? It should certainly go offline when signed out within the app!

I have used this application for over a year and have seen many improvements. Still needs work, but they are making it work and so is our team!

Can't get the app to work with the new update

If I could write a zero star review I would. Maybe a negative one? It’s horrible. A ton of bugs, glitches, etc. oh! And the desktop app is just as bad. Won’t use it for business again. DO NOT USE THIS App!!!!