College Ave

Autopay setup does not work. Cannot make payments.

This is the one and only parent loan I will ever be taking with College Ave for to their app and website not operating properly. Of course the navigation works ok but when it comes time to change your payment settings or want to add a one time payment, their system gets all swirly and you get the circle of death that spins indefinitely. Thinking that your request didn’t go through, you repeat the process only to find out that each one went through. To the point that College Ave will accept and process payment when the first two attempts completely paid off the loan. Stay away from College Ave, there are better options out there.

I’ve reinstalled the app three times and I can’t even login. I type in the fields and when I try to continue I get a red flag saying the fields I typed in are required, as though I didn’t type anything at all. Just a complete pain.

Always getting errors when logging into the app or following the suggested website address. This always make me nervous when it’s time to make payments because of the unreliable accessibility. Because of this, I will not reapply for another loan through this company. It’s unfortunate because I have 3 more years of undergrad loans to secure.

I have loans through College Ave and Ascent (which recently changed names to Launch?). I have both loan provider apps downloaded, and College Ave is the only one that really works for me. I love the interface, it tells me all the information I need to know, I am able to make easy payments outside of autopay, and it tells me when autopay is scheduled. If you want to change the date your payment is made on, no problem, just give them a call or do it on the app. They were super nice to me on the phone and easy to understand. Not sure what all of the gripes are for; if there isn’t something you can do with your account on the app, just give them a call. I’ve never had issues logging in.

I am new to this and had troublemaking a payment, please advise. I am. 77 year old grandma with Parkinson’s and the sole support of my granddaughter. I was recently widowed. I see from other reviews that this is an ongoing issue. Kim fredericks

Very slow I pay they always tryna call me like

App is insanely buggy and slow. It won’t even let me see my second loan I took out with them! Only one of them which forces me to go on to their even worse website! Customer service is nonexistent, it’s as if they want you to miss your payments so they can ruin your life. Take a loan out elsewhere. Honestly wish I could rate this lower because one star is too generous. Making loans this difficult to pay and access is criminal.

The only thing that is slower than the College Avenue app is the College Avenue website

Not only am I getting charged 10% interest on my loan, but I cant even pay off these mother fkrs because their auto pay doesn’t work!! Can’t even add a payment method. Waste of time