Community - Real Conversations

I had an acc and I can’t log in

I have serious doubts about the longevity of this company. There are numerous other platforms available that offer either free or significantly cheaper options for customer engagement. In my experience, this app is excessively priced compared to its competitors. If I were the developer, I would explore options like offering the app for free with revenue generated from advertisements, or implementing a straightforward unlimited pricing plan, such as $25.00 per month or $240 per year for unlimited texts and community members. The current pricing model, which increases as your customer base grows, is unsustainable and drives users to seek alternatives. Several of my business contacts who initially joined have already begun migrating away from this service.

The App Store is not allowing me to update. Please advise. It pings back and forth from the community page with a message to go to the App Store to update but then doesn’t allow it.

This used to be one of my favorite ways to contact people and I have been a member for a couple years now! With this new update I now have multiple phones that I can’t use Community on because it says it requires 16 or higher… whatever that means! All I know is that now I can’t have my whole team responding to messages because several their phones will no longer work with this app! Can you please fix this? UPDATE: I have updated to the latest operating system as suggested but unfortunately it still doesn’t work. I guess you can only use it on the newest iPhone which would be good for ppl to know before they purchase.

really expensive and no free trials to see how it work. you need to pay hundreds in order to see how it works

They raised my monthly rate from $49.99 to $99.99 without any warning and still have basic usages. GET DARK MODE. Have more usability with a $100/mo service. Like dooood …. It’s really not that hard. Update Mar 5, 2023 - they STILL don’t have Dark Mode for the app. This is so basic YET they don’t have it… for $100/mo 🙄

Terrible because it won’t even let me login so I can’t see or do anything even when I re-download it it does the same exact thing.

Quick question , why do you have a log in but not a sign up but I wanna see out this app works but I can’t if I can’t sign up.

UPDATE: Dec 20th 2022. How do you select “negative” stars? They just charged my card again despite me trying to cancel for over a month! Be very careful with this company. It is impossible to cancel! They still did not cancel my account despite below how they pretend with their response below about how all I have to do is to email them (I did, several times). I guess for PR reasons they pretend to be responsive to these negative reviews. They aren’t. OLD REVIEW IN NOV 2022. In 2022 this company is still making you email them to cancel your monthly payment…but then it takes them days/weeks to get back to you. Sorry but to not allow a user to cancel easily is a major transparency issue.

Updated! Literally posted a review giving this 2 stars because of bugs but after I just tried to export my contacts I’m giving it one star. It doesnt give you a way to mass expert contact, so I figured I would do it like a cave man and then I find out it doesn’t show me the numbers I’ve collected over time. I was gonna cancel but now I’m canceling immediately and posting a bad review on every possible Channel I can find. Had I known this I would have never used this app. The most important thing for small businesses are the relationships we have and they are keeping them hostage. Now I will have to mass text everyone to text my number but I have no idea how many will actually do it. Update - I’ve spoke to customer service and they told me I would need to upgrade my current plan to get the rights to my collected data. So the reply to this review has me in the same spot. The basic feature of any app should be any data collected belongs to you and not them.