Confidant Health

The app leaves a lot to be desired. Random notifications about Sunday check-in on a Monday, unable to book through insurance, etc. I see it has fixed some bugs so maybe going forward it’ll be improved. My nurse is great, though.

App is hard to navigate. Lots of things don’t work as they’re supposed to. Had my first visit today & was told I must confirm my next visit on the calendar. I spent 30 minutes trying to do so & just ended up full of anxiety. I would think it could be simplified much more.

I have tried other behavioral health service platforms to access both medication and psychotherapy in the past. Confidant has been the best combination of good customer service and easy to use interface alongside strong, clinical assessment and recommendation. Their responsiveness is also top-notch and my initial experience, although brief, stands apart among other experiences accessing treatment virtually

Connecting with professionals & access to tools to support well being & mental health.

The professionals cross lines. Make snap judgements and start you on plans without FULLY explaining it. If you disagree they tell you how you are wrong in your feelings. Case managers were apathetic at best. APRN rxed me some serious meds and they have no follow through when a client doesn’t want to take the med. and refusal to taper off the meds they put you on. Case manager blatantly lied to me about a further treatment plan. The app was glitchy. No actual instructions on how to follow through with education plan, although most articles weren’t available. Find better care with a private provider. This company is not worth your physical and mental health.

My therapist is amazing she listens without speaking until I’m done she helps me understand things by explaining I would recommend if you need someone to talk to see help here

I had already been on medication for some years now but struggled with not having access to providers in my rural area. Each month driving over an hour to appointments, waiting all day and seeing someone that didn’t really care I finally had enough. Changing doctors when on this medication is a whole another headache. You worry if the new provider will work out and wonder if you should leave well enough alone but I’m so happy with the Confidant app, my doctor and the whole process. I have been with Confidant now for six months. My appointments on my phone are simple. I get my medication with no problems. I also now have a doctor that cares about my journey through this process. So if you need the help or just need a better way to do this hop on this app and get started.

They have came threw with everything they said. Good communication with my psychiatrist as well as head person Sam I can send a message an I get a response right away I’m the type of person that communication is a big thing in my life you don’t have it I can’t deal with you an I have found a place that gives good communication I am so happy I finally have someone that is willing an has patience to listen to me this is why I give 5 stars if you need someone don’t be scared to reach out they are there for you

Connecting with professionals & access to tools to support well being & mental health.

My fiancé and I were with WorkIT for over a year and they very suddenly left their clients with only a 30 day script and a good luck, you’re own your own email. So I found Confidant and not only do they have a telehealth Suboxone program but they also have Psychiatrists and counselors who can help heal you instead of just writing you a script for part of your recovery, they cover it all! They are new but they are very well managed and accept MOST Medicaid patients and work with pretty much all major insurance providers. It’s so nice to have an app to go to for a complete recovery of the mind, spirit, and body! Right now they don’t have too many groups to choose from but, they are still new and plan to have many groups in the future as they grow. They’re not like any other suboxone program! They have a unique way of treating and a unique way to pair you up with the provider that’s going to cost you the least with what insurance you do have. They also accept those on self-pay and the prices are pretty standard to anywhere else. Personally, I see Erin Hillers and she is so easy to talk to! They are very organized and you can request emergency appointments should anything happen and you may have a lapse in medication. They let you pick the time slots (they are plentiful! ) available and I got in within 2 days! If you’re looking for an all inclusive experience with serious providers, check them out! I’m not sure what states they serve but they are the only telehealth provider I’ve found that works with Medicaid in Virginia! They do not accept VA Medicaid “Optima” coverage but they are working on covering with more insurances and every day! I would rate them 10/10 because the ease of use and the amount of slots they have every day. I believe they start at 8am and go to 7pm but providers can set their own hours!