Context to Call

Context to Call is a very simple yet effective and flexible website-embedded code to easily add Call, SMS or Email buttons to your website. This will allow visitors to get in touch with you with one simple touch.

It's important to target the right customer at the right time. Anybody can dial a regular telephone number, but the click to call technology allows you to intelligently segment your customers. For example, you can direct calls from certain web pages to a specific department to best serve the customer’s needs. This will allow issues and queries to be solved more quickly, resulting in more satisfied customers.

Context to Call is highly adaptable, and offers a unified brand experience across all platforms. As the name suggests, Context to Call is a click to call feature that enables website visitors to interact with your customer care agents and representatives based on the context of their query.

Context to Call eliminates the need for your customers to manually dial each phone number or leave the website when they are doing so. Just one click and your customers and website visitors can start interacting with your agents via call, SMS, or mail while still browsing your website. With C2C, you can understand which web page or part of the page from your website the consumers are calling from. This will eventually help you make dynamic decisions for your website, making it more customer-friendly.

With the communication buttons placed strategically at the right places, such as beside the products, you can increase the chances of potential buyers becoming actual buyers by 17%.

Intelligent engagement rules also lets you optimise proactive contact. Setting up parameters, such as length of time on a website or the items in a basket, can allow you to trigger a click to call pop up, encouraging customers to get in touch so you can guide them towards the desired end result. The more data you have, the more selective you can be. In this way, click to call is the27

Context to Call helps you to utilize your website to the fullest, thereby gathering accurate analytics, and helping you achieve higher conversion rate, and customer retention. With Context to Call, businesses can enhance the overall customer satisfaction, leading to a 27% increase in profits and 15% decrease in expenses.

With Context to Call, gain deeper and more meaningful insights about your customers and their journey in order to track and analyse data to help your representatives and agents become more accurate and productive. Sign up today!

Context to Call- A service to power your business.