ConXus

there is no option to remove boilers from the list and re enter them . there is a malfunction where the boilers list on the app as OFF . they are on . i could delete them and re enter them but no such option . so tech support calls me back 2 hours after i have left the site . repeat on loop . customer complaining about a feature we sold them . no support . hours spent $$ . Fail .

I think they’re based in Vancouver or someplace in the southern states and they made make great boilers. Neither the equipment or the app was designed for Canadian winters it’s in possible to get an Immediate update or to be alerted if the boiler goes down. In northern Canada this is a life-and-death situation in this company fails miserably

Couldn’t the first two boilers to register, then without changing an info enter in my second armor registered all the sudden and then the first did as well. Having same issue with another pair but the first still won’t register and then another outta a third pair that won’t register as well. Also like others said it locks you into landscape. Lastly once registered you can’t rename. I named a pair backwards by mistake trying to register them and can’t rename them to correct my mistake.

100s of thousands in condensing boilers & HWHs with “remote capability” and this is what they have to offer? Needs significant work in every aspect. Why even offer and app?

The app only works (for me) to check status of the boilers. I had two faulted out recently on LWCO (test not reset). Unable to do any about it. The graphs are useless and seem to pick arbitrary dates and parameters. They appear non-adjustable. Having data from 5 weeks ago doesn’t help much. The ranges are really too wide to be of use. A example is on a temperature graph it shows a range of -40F to 240F over a two week period. Lochinvar can do better. The boilers are fine units and this app is far below that standard. It’s obviously a low priority for them to improve this.

Yes, like others reviewers say, there is a landscape lock problem that screws up your phone on occasion, and there is a problem where if you access your boiler via local net then it won’t show up later remote over internet unless you close the app and restart, and vice versa. Also, I have a strange problem where my boiler shows system return temp at the boiler, but the app always shows zero!!! However the app, at the end of the day is still really useful, just has a few bugs and also one of the poorest UI’s I’ve experienced. Very difficult to find where things are hidden.

The app requires multiple logouts/logins for the registered devices to populate in the account. The application is not fit for purpose for assisting in the troubleshooting process remotely since the boiler diagnostic information can only be viewed by the home owner’s ConXus account, and the service provider cannot simultaneously register a device to their account for remote diagnosis. The app could be so much more than it is. The historical graphs don’t work either.

Update to my review: v 3.0.4 does make a difference because I can now store maintainer info. (Oops. Nope. It started through one logout but then disappeared again.) However, when I try to change operating parameters like setpoints, nothing happens. The update attempts still time out every time. The graph never shows anything. Basically a big disappointment. Try a non-Apple device. Original review: It got installed and I got registered. Got the board connected but there was poor wireless signal. (Replaced cable modem.) If you can manage wired Ethernet, I strongly recommend that because the app does not report to you if the unit goes offline. My biggest issue is that the board and the app are not communicating. I can't change settings via the app. I believe this is iPhone/iPad specific. The service techs have been looking at this but can't explain why it doesn't work. My other complaint is a design issue- many of the values shown on the screens are irrelevant, depending on your system configuration. It is a lot of work to remember which parts of the display are relevant. Too bad you can't customize the app for the actual configuration.

I installed the software on a iPhone X running iOS 11.2.5. When launched, the software locks my phone into landscape view and won’t release it to escape from the program. I had to shut down my phone. Many attempts to register my unit failed. Unrelated to the software, the barcode and QR Code that you are supposed to scan are not real accessible, making the process difficult. I’m hoping there’s an update because it is a good concept.

Allows for remote access and programming for Lochinvar boilers, great functionality and ease of use! I recommend for all engineers and contractors who are interested in, or currently using, Lochinvar Condensing Boilers.