Cove Connect

Great

Pros: Easy to instal the hub and panel. Easy to install the sensors. Easy to set up. Cons: Their camera system is garbage. They use a company called Eufey cameras. They do not integrate well at all with the cove connect app. Customer service tried to help but got upset when I called them out on using an inferior product. Overall experience with customer service was not positive at all. I’m sorry to sound like an ugly American but their representatives were not easy to understand at all and got very upset with my frustration. Please note that I was not happy with them on the phone but also I was not calling anyone names or cursing at them. Not a professional experience at all. Don’t waste your time with these people if you want your security system and camera system integrated. They just have not figured it out yet and that is why I am giving one star even though there are some positive aspects.

Looks like my review was taken down 🙄 But I have been dealing with the app crashing since April. Notice they did another update 3 days ago and it is STILL CRASHING!! I’m not sure what the heck is going on, but this is definitely getting old! Bout to switch services!

Paid to upgrade system and the app crashes immediately upon opening I spoke to customer service for a refund today but she argued with me that I’m using the app wrong when dozens of other reviews say people are having this same experience

The app crashes seconds after opening. I can’t access my cameras or the system remotely because it won’t stay open long enough to view. I’ve reached out to support but was told they would just forward my information to technical support. Super frustrating!!

app has been crashing for over a month now. clearly the devs at Cove do not care about fixing this issue! just updated the app where they state it’s fix the “crashing bug” issue. NOPE- app is STILL CRASHING. why am I paying for a service that DOESN’T WORK!

This app is terrible. I cannot operate my system with the app because it displays system offline daily. The techs at Cove are useless in solving this problem. I am told that it must be my Internet, but everything else that I try online works and have great upload and download speed. The app needs work!

** the app continues to crash after latest update. Customer support is responsive, however there’s not much they can do other than pass it onto development. The app issues aren’t instilling the greatest confidence for me with this system. The app crashes seconds after opening, as of a few days ago. Have tried the usual trouble shooting techniques with no luck.

Was force to upgrade to the new panel and app due to the old one was having communication problem. The whole thing is a joke. First, it would take 7-14 days for the new panel to arrive; 7-14 days without the security system but yet still have to pay for the service and the upgrade itself. Second, new panel volume was very low compared to the old one. And many sensors are not compatible 🙄 Third, new app doesn’t show activities which the old app I could see when and which doors and windows are opened or closed. You would think the upgrade would make things better but so far everything is worse.

The app does not flow very well. It’s very clunky and cumbersome to do anything other than arm and disarm. At first glance it seems like it will be loaded with features and extras but unfortunately not if you have cove security. Those features only work if your using the alarm from the company that actually makes the device. Maybe they will add features down the line but as of now it is a bloated app with less features than their previous app.