Danalock Classic

The twist assist feature which was fantastically useful was removed and now since then, we have to re-calibrate the lock every few weeks as it stops locking via the app or Alexa correctly; if you don’t check, you can go out leaving the house unlocked. It’s made an otherwise functional the product a massive PITA.

So I’m not the first here to mention this so Danalock take heed! Yes we are talking about twist assist. I asked Customer service where this feature had gone and apparently their customer feedback told them that it wasn’t needed. When I replied to this, suggesting the comments here said otherwise they simply ignored me. The product scrapes by as acceptable; if it wasn’t so expensive it would be in the bin. I don’t think it’s value for money. The application is not user friendly. I can’t decide if the app is bad or it’s the product being substandard. Customer service: zero. You are a terrible company and when I eventually replace the product I’ll steer very clear of you. I suggest others do the same.

This lock no longer works properly since the removal of Twist Assist: if you open the lock manually, it doesn’t lock automatically later, even if you have it set-up to. You either have to unlock using the app or via Alexa if you want it to automatically lock again afterwards. Strongly considering other alternatives now. Shame as this was ideal previously. Would no longer recommend.

After this latest update 3.20.0 the twist assist option has been removed. It was the reason for my purchase of the lock. My elderly relative with arthritic hands relied on this feature, now somewhat stranded without this feature being available. Update. 2 months later, no updates to restore this feature and no communications despite several emails. Dire!!!!

Danalock decided to remove this feature as “nobody was using it”. What a joke

A huge mistake to Remove such a feature. It was the main feature that made us chose the lock, wouldn’t now purchase without auto twist.

Twist assist was one of the best features of this device/app. Please bring that back, this lock is a nightmare to open without it.

Why remove a functioning feature. Very handy and now will have to lock at other options…

We thought we ran out of battery as the lock wouldn’t have the TwistAssist on. After reading the other reviews, I have realised that DanaLock has now removed this feature. Leaving a 1 star review until this feature is brought back. Very disappointing to be honest, instead of bringing new functionality and adding value, feels like they’re going backwards.

Have had Danalock now for around 3 years. It’s temperamental but works most of the time. Switched off auto unlock which was a stand out feature because it never worked properly. Now they’ve removed a feature which was originally touted as helping older or less able people open their door which was the Twist assist. Basically you twist the lock slightly and it will do the rest for you. So what of the less bales now who have to contend with a stiffer key lock? The reasoning was that it wasn’t used. Is it something that needs constant maintaining or extra power? No. So why remove it as I’m sure if even only 20% of people use it, it’s useful to them! The side effect is that they’ve also turned off the red light showing the lock was actually locked but kept the green light showing it is unlocked. I actually thought the lock was broken as there wasn’t a light but was confused as to why I could still unlock the door with the app. Also thanks for not consulting or notifying anyone. Strongly considering using another brand now since my lock company has partnered with a newer smart lock brand. Wouldn’t say don’t buy Danalock but be aware that many features are no longer available and the ones they keep don’t always work