Deliver Addis

This is a really good enterprise, which is let down by persistent inability to accept orders due to high demand (this has happened most nights this week) and drivers who cannot find destinations. It would also hugely benefit from accepting cards, which is apparently being addressed. The app is rather clunky in its listing of restaurant distance vice popularity as it doesn’t seem to remember your search settings. It is also unable to show you the driver’s location (needed when they can’t navigate to a pin). It does not allow you to preorder for a specified delivery time, which would be really useful if you don’t want to be let down at the last minute with the frequent closures due to high demand. It could also do with a back button facility so that you don’t have to re enter your search criteria if you don’t like a restaurant that you have looked at. You definitely should have a backup plan if you plan to use this service for a meal. If it improves then it could be great, but for now it needs work on both the app, the delivery capacity and driver training.

This app is simply amazing. Makes delivery easier and convenient. Speedy and well disciplined drivers. Its is hands down the best so far for Addis.

One of the worst delivery app I’ve ever used one time I accidentally ordered something and when I asked for the order to be canceled, they said no, and made me pay for it anyways

I have been using deliver Addis for 2 years now and they were fine before but these days not so much. If you order from a certain restaurant and you have already paid and the restaurant for some reason doesn’t have what you ordered, then best believe deliver Addis is not giving you back your money. I even called them back and they took my bank account number and said it would be refunded but nothing, and that’s very unprofessional. There are other options in the city like ZMall that offer a professional food delivery service and a much greater option of different restaurants as well.

We had to wait for an hour just to be told our orders couldn’t be made. Please increase staff number and have a call center available

Their delivery is not even worth it anymore they’ve increased the price and yet they deliver food 3 hours after I’ve ordered the food and when they call to cancel, they call at the third hour the least they can do is call within the first 30 minutes so we can find other options.

Unless you’re in a specific area Of the city, you are almost guaranteed that delivery will be cancelled, after waiting a long time.

The service used to be good but it is consistently going from bad to worse. They keep you waiting for a couple of hours after confirming your order to then let you know that they can’t do it and canceling it. Don’t use Deliver Addis if you value your time.

They are very unreliable. They cancel orders after 1 hour of taking my order n say they don’t have drivers. This happened to me 3 times in a row. No confirmation for receiving online payment

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