Diamond Bus

I tried to buy a day pass. Selected Apple Pay, and double clicked to approve. Got an error about my post code not being right or something and it failed. Then I saw my Apple Pay notification saying the £4 went through anyway. Confirmed in bank app. Charge was there, but no ticket in the app. Needed the ticket, so paid again using bank card. Worked. Now two charges to my account. Tried to scan the ticket on the bus, but it kept detecting the NFC reader and Apple Pay kept popping up my cards! The bus driver let me go after multiple tries, and looking at the ticket. Guess he’s seen this before. The NFC is supposed to be disabled while the app is open, but it obviously isn’t. This app cannot be trusted. I’m sure I’ll get my extra £4 back somehow, but why wouldn’t it accept my Apple Pay? I use it everywhere else daily. What’s my post code with the bank got to do with it? The bank approved the payment, and my post code is correct. The scanning is very broken. I will use a machine and a paper ticket if I try this again. Fix your failed app.

The 555 bus doesn’t appear on the diamond bus tracked at all!

Bus company is terrible, always late or does not turn up at. Not a reliable way of transportation. Drivers are usually rude.

The App is easy to use HOWEVER it is not easy to pin point exactly where your bus is on the route map as it ‘jumps’. No good if you’re running on the last minute as you could have missed it when it looks as though it’s still due! Please fix this.

The app is extremely buggy, I keep checking on the App Store to see if they made a new one and this is outdated but no this is the most recent app they have. I don’t know about other regions but in greater Manchester there is no way to check bus times or identify stops, and not all diamond busses show up on the app so a lot of the time you will miss a bus you didn’t know was coming. They really need an overhaul of this app, there is nothing I can think to say that is good about it.

App freezes. If freezes when go to get on bus your not allowed on. Tickets are a rip off. Especially with tye very oor service.

Kind of fitting. Taken the diamond bud regularly for 5+ years by far the worst bus company I’ve encountered in every way possible. The app itself doesn’t show all bus services but it does for some and doesn’t for others. First bus and their app are 1000x better.

Can’t buy tickets and can’t track buses anymore. Pointless

Useless app with some of the most unreliable buses on the planet

Always late, drunk drivers and terrible service with no management!