Diem - Home Services

Deb is excellent! Hard working and efficient. Super professional! The customer service from start to finish was amazing and got help within two hours.

I had placed an order for a cleaning service which I then cancelled the next day. They had already withdrawn the $90 some dollars from my account, which they state the money isn’t withdrawn until you receive your service. So, one lie already. Second, it has been well over seven days since my order was placed and I have yet to receive my refund. It is almost impossible to get an answer from their customer service and it’s always the same generic response. I sent them an email (never responded), then called and was given an auto prompt to text them. Just give me my money back. Your customer service team is awful. I would bypass this app entirely. It’s a waste of money.

I’ve been requesting to delete me account for a while now and it won’t delete my account. I was frustrated because I don’t use this due to the fact that I made an appointment with someone and ended up canceling on me which has ruined my plans.

Feels like a scam. Very confusing to use and not transparent about the fees. I paid for a service before anyone accepted the job - just doesn’t feel right.

I will take a minute to write about this App, I found an Ad on craigslist that was advertising two hours for $69 which is false advertisement, and I call the number and some lady answer saying she was going to be sending a link to my cellphone to make the payment to Diem App so I schedule the time and the cost was $85.73 with taxes, so that was already a red flag they advertise fake dollar amount. I schedule the time and no one tries to contact me a day before or the same date to ensure I give them access to the apartment gate and provide directions. I tried multiple times to call the phone number and the phone is out of service, I send an email and no one responds. Diem is an app that probably hires anyone and is very sketchy the people who takes those jobs. The day of the cleaning day, I assume no on is going to show up but they deducted already my money from my bank, so I get a call from the lease office saying someone is there to clean my apartment. The lady was 25 minutes late, the two hours she stayed there she did not bring a vacuum, she cleaned the restroom good, but the kitchen refrigerator was not clean on the bottom cause she could not bend, and the oven was not clean inside. The dishwasher was not clean and the floors were also not clean. I do not recommend using this app. Anyone gets to pick the job and they are not professional at communicating and it feels like it is a scam. I understand people get paid less than what they charge but it is not worth it. You are more safe picking someone from legit business than using the app.

They didn't show up to clean, charged me $88. Told me I would receive a refund and an email about the refund. It never happened. My credit card then had a charge for $99 for something I didn't purchase, so I had to cancel my credit card. This place is a fraud!!!!! DON'T USE THEM!!!! They are frauds!!!!

Cleaner didn’t clean, damaged my home, and continually hit on me and made me feel unsafe. Company acknowledged issue but refused to offer refund. They need to work on their vetting process and their dedication to customers

Put in a request for simple lawn mowing. I guess they have no one to take care of it. But they placed a hold on my credit card. I hate to have to do this but I’ve filed a complaint with BBB and my credit card company. If they can’t fulfill a simple request like lawn mowing but they charge you, they should not be in business. BEWARE!!!!!

The people who were supposed to do the work never showed up. I couldn’t get a hold of anybody to find a replacement. This problem caused me a lot of stress and expenses to find other people, delay in moving truck and staying more time in old house. I asked for compensation but the only thing they offered is a discount in a future request.🤔.

The best part are the schedulers. The worst are the house cleaners. They don’t do a good job. They’re pad hourly so they don’t care. They go slowly. I had one guy in 3 hours only clean the floors and not all of that. Twice they didn’t touch the shower and tub. These are bottom of the barrel cleaners. Couldn’t clean a total of 4 or 5 rooms in 3 hours!! One cleaner cased my house. She was looking in rooms she wasn’t supposed to clean. She took one puzzle piece! Just to be a jerk. I found someone with her own business and she’s great. Fast and thorough. Couldn’t be happier. Never again will I use Diem!