Difference Card Smart Mobile

Had to uninstall the app the reinstall to get it to let me login. Now I just need them to find the deposit they lost.

Why does the login\sign-up page always pop up when you open the app? The app should be smart enough to know that you have an account once you’ve enabled face ID to login, and just take you to your homepage.

The features in this app are not at all organized and it is difficult to navigate and does not include all features from the full website including adding my bank account, so now I have to wait for reimbursement checks! Who wants to deal with checks these days?!

This App allows me to have access to my account right at my finger tip. Love this App!

It used the be some easy to submit a claim. Now I think I have to download forms. I’m very confused.

I’ve had to call customer service twice now to finally learn that you can’t upload the pdf of your EOB, which is needed to support your claim or your claim will be denied. Now I have to go to the desktop website and go through the whole process again. Defies explanation why a mandatory requirement of processing a claim wasn’t built into the app.

I have never interacted with a company with such a high level of incompetence, indifference toward customers needs, and yet superficial pleasantness on the phone. The superficial pleasantness will engender misplaced trust and lead you to call them again when their promises are unkept. The mixture of incompetence and indifference towards your needs though will finally lead you to realize this company is a scam. That they have built such a presence in New York City is outstanding considering they refuse to reimburse for services. Enrolling in The Difference Card is a mistake. Spending time collecting documents to send to them for reimbursements is a further mistake. The reason for the length of this review though, is the atrocious customer service, really the worst combination of incompetence, indifference, and false hope. Stay very far away.

The app is terrible. Telling me I don’t have an account when I literally used the same credentials to log in on my computer. Nothing against Difference card, just saying this app does not even let me log in.

Great app! Easy to use and love the Good Buy Rx card!

New update to the app is very user friendly. My favorite feature is the provider search tool. Easy to check balances and sign up for direct deposit as well.