Domuso Resident Portal

Domuso app won’t keep me logged in. Every time I open the app I have to relog in, and when I put in my password, and yes it is correct, I have to change my password every time because it doesn’t recognize it. Also if your wanting to pay ahead in payments you can’t use your bank account that will not charge you. You have to use a form of payment that is expensive. The only time the $0 fee bank account option is available is AFTER the first of the month. They say to go to the full site to make the $0 fee free payment but that totally defeats the purpose of the mobile app, also it’s the same on the full site. Been there done that. All in all. I’m through with this app. I’ll stick to paying directly from my banks bill pay or using money orders.

This app is constantly crashing. I have to download and delete every single time I try to pay rent then it won’t let me pay causing me to have late fees. Worst app for such an important use.

Please fix your login issues. It’s kinda annoying I have to do my login credentials two or three times before I can even pay my rent.

This app cancelled its automatic payments without any notice (I have screenshots to prove the app gave me confirmation of automatic payments). The app will not sync with either of my bank account apps despite saying they are compatible and just sits there and loads forever. If I try basically anything on the app it sits there and loads until it times out and stop (Yes I’ve tried on and off wifi on many different occasions). This forces you to use a debit or credit card which is a 3.25% fee and that is absolutely ridiculous when paying something expensive like rent. The app will also randomly change which account it has selected for payment without you changing it. Every time you log in it’s just a guess what it will have selected so you have to carefully go through and make sure everything is selected right. I tried calling customer service multiple times and never was able to get through to a person and never received a callback even thought I left my phone number as requested. Really awful stuff from a finance app. The creators of this app are criminals! If your rental property uses this app RUN!!

This app give too much problem and when you contact customer service they wouldn’t even try to help you escalate it to the highest department so it can’t be solved. It has gotten to the point that I can’t even use the app to pay my rent that it was designed for and now logging in is next to impossible The app is always having one problem or another or missing some features. I know this because my friend and I have it. We both suffering some similar and different issues all the time. There is always something wrong. I wish my apartment can stop using their serves. Many tenants is complaining. I’m so sick of this app. Even my apartment manger told me she uses Domuso to pay rent at where she lives and she too has been having several issues. Very unreliable app. Wouldn’t recommend it 💯 even in my dream SMH!!!

The app has never been accurate with my account payments for my rental, they have no answer why they are not up-to-date with payments and information. Very basic info not helpful. I was told to ask Manager about payments in the managers. Not sure why the app is not up-to-date.

Buggy unusable trash. Fee hungry app that doesn’t even work hardly ever.

My app would open to a white screen, then I saw it needed an update. I thought, surely this will fix the issue. Nope. Still a blank white screen. [UPDATE] prior to domuso reaching out, the issue has resolved itself. I added 3 more stars.

This app barely functions and they charge an insane amount of money for any sort of payment. Upwards of $50 for a debit card payment. That’s bananas. This paired with the utter incompetence and laziness of my leasing office, prompted me to start paying with money orders.

This app has given me soo much trouble since the day I opened it I HATE it.