D'Place Entertainment

Sometimes end up using fandango just out of frustration.. You pick a date, and when you end transaction it changes to next day, you finish transaction and you get an OOPS MESSAGE …did not go thru But couple minutes late you get a confirmation and you’ve been charged The app that shows on screen in movie is not the new app that App Store has .. then theres there’s the points. Nothing about how you use Shows we have 521 pts. But nothing on how to use..and the people that work there don’t know

Terrible app. Purchases always have issues. Rewards are nowhere to be found in the app. Doesn’t work as advertised. Does not integrate with wallet.

VERY unfriendly and disappointing. It never shows an option to Sign In to the app (completely separate action). Windows are incapable of resizing to see a full picture of seating and can only be viewed in portrait (nothing rotates). Additionally, the application never offers to save a preferred payment option wasting time.

When was the last time your IT people update your site ? I have gone online to order tickets place the order and then it spins and spins and spin and says connection lost then sign off and sign back on and this has happened to me twice now to buy the tickets. I re-buy the tickets.

One of the worst apps or movie websites I’ve used.

I enjoy using the D’Place app to book my movie seats at Cathedral City’s Mary Pickford theater. We have multiple theaters in our area, but Pickford is always the best! The problem is that the app requires you to put in your information multiple times (after you sign in on the app, it still asks you to put in your name, email & phone info again each and every time!) AND it doesn’t keep your payment information (or allow for Apple Pay). So each time I want to reserve a seat, I have to pull out my credit card and input all the info each time…. Even if D’Place doesn’t want to keep that info handy, then allow for Apple Pay!!! Don’t make it so hard for me to book my tickets!!!

This app never remembers ANY of my details, got to put them in every single time. Then it charges my card and crashes, saying “there seems to be a connection error.” Every single time. Then I have to go to the box office did have them look up my tickets. Every single time.

I really don’t understand why this app makes you create an account and sign in and then when you proceed to checkout it asks you AGAIN to enter your email, confirm your email then enter your first name and last name. Isn’t this why I created an account so all of this will be autofilled? It also does not save CC information so all that has to be entered again and it also doesn’t support Apple Pay or Apple Wallet for ticket storage. So again, please tell me what the purpose of this app is?

Its now incredibly clunky, not intuitive at all. Want one theater? Heres all the options for every theater from 1 mile to 500 miles away, with no discernible difference to let you know which theater (show times) you’re looking at. Want to use your points? Log in. Want to buy tickets? Log in again, want to buy the tickets? Log in again, and it’ll take you to a different web page for your payment info. Which once you “confirm purchase”, it will crash and say “system error, want to reload?” And then the loading wheel of death begins. Most apps/web pages have a color system to let the user know if they can proceed or not. This “app”, green or grey, these colors don’t change with inputs and don’t have that color repeating to make it seem as if nothing has changed. Ex; put in credit info, button changes from grey to green to let the user know they’ve completed the information needed. This app, grey.. just grey, or green and stays green. Its not an app, its a web browser in an app that loads more web browsers

Doesn’t work half the time. When it does work there is no place to use the points you have for having an account like you use to be able to do but you always occur more with each purchase. Also once you buy tickets there is no section to show your current purchase code just the email they send ya. So what’s the point of the app when the website is easier to use?