DriveXpert App

Won’t recognise me as a user despite having registered using the e-mail link I have just been sent. So annoying that I actually want to pay more for my insurance in return for an app that works. They’ve sent me a letter saying they will cancel my policy unless I download & register the app - but it’s impossible & no one ever answers the customer help line. Cancel me - you’ll be doing us all a favour!

The app uses 5 ways of rating your drives which seem to be random on every drive. The worst of them all is the road risk section. This decides if the road is high risk, it has also decided that every road is high risk whether that be country roads or motorways or just driving through a city. And if you use spotify or any other music app it will register you as on your phone for the entire journey. I have even had journeys where my phones been in the boot of my car and it has given me a red score for being on my phone. I can also do a drive sitting at 60 on the motorway and either get a green for speed or a red for speed depending on how the app seems to feel. You can’t even drive off without getting done for hard accelerating! Touch the brake pedal and you’re breaking too hard. Guess it doesn’t want me to stop if a child jumps infront of me! And lastly, time of day. I cannot get to work, college or go out in the evenings or early mornings without it being a high risk time of day!

Can’t tell the difference between a car and a train, so I’ve resorted to developing a new game - which train journey gets the worst score? Ipswich to London Liverpool St at rush hour is my best so far and got me a 27 score. Also wondering how much that will increase my insurance next year?

I was puzzled why I had scores around and below 80 when I considered my driving to be at a high standard. I tested the speed score over ten journeys making sure I kept below the speed limit. The app still gave me 78 out of 100. It showed low scores for quick acceleration and harsh braking when there wasn’t any. It even gave me a low score for using my mobile even though I left it on the back seat of the car. Makes no sense. If you get low scores will this mean a increase in price next year when you renew?

The app has a pause button which it says will stop the app recording journeys for a period of time. It doesn’t. I go out for bike rides with multiple stops, and when I get home I have to go through what the app has recorded as 6 or 7 trips and confirm I wasnt driving. Tedious and error prone.

I have only made 2 journeys so far and I’d of rather of paid the 4k to not have to deal with this insurance. For example marking me down for being on a phone call hands free! Shambles

Can access the online site but won’t let me in the app doesn’t recognise the same info

Bad driving for driving at 4pm (when i work) Bad driving for driving on my street (how am i suppose to park it inside my house On hold to three different people and speaking to 5 different robots all because they send me a letter of cancellation because there app wouldn’t work. Shocking

Won’t let me log in says my details are not correct but logs me in online

So.. just been scored 57 despite scoring perfectly on Time of Day, Mobile interaction, Speed awareness and Smooth Driving. According to this wonderful App, It’s just taken me 32 minutes to travel 0.2 miles. 😂😂😂