DrJulian Mental Health

This whole app is unnecessary, when absolutely everything seems to HAVE to be done through their website. The FAQs solve nothing and only add to the confusion for patients. For context, everything was fine until I actually made an appointment. After this timeslot passed without my therapist calling me and not answering MY call, I was made aware I needed to be logged into the web browser. This session has since been taken away from me despite the FAQs saying I would be called through the app, and I have been threatened to be cut off from this service totally. Additionally I was passively told off for not completing all the questionnaires ahead of this session that I ultimately did not get. However there is only the depression and anxiety ones clearly available in the app; this is very different in the browser version. In summary, why bother with an app at all when it runs so badly that patients unavoidably miss appointments, and why do you feel the need to blame patients for missing these sessions when it lies in fault of half-informtive FAQs and a half/functioning app?

I think your app is an absolute joke. I would give minus stars if it was an option. I have never started a review in this way before but I’m actually lost for words for any other way to begin this communication. How can any business run a app so problematic, unstable and unfit for purpose let alone a business that is dealing with anxiety and mental health. I mean really? Do you understand what it does to the interaction between the therapist and patient? Or how it disrupts the session? Or how unprofessional it makes you look? In the months since I’ve been using the app nothing has improved. I’m completely shocked that you would insist anyone use this service at all. Let alone for interactions of a sensitive nature. Please pay someone to trouble shooting and fix the app before accepting anyone else’s money for services or find and use an app that works.

Love this app, has really helped me firstly choose a therapist that works for me and access them from the comfort of my own home without having to travel anywhere. Quick, easy and so so accessible.