DropCar Parking NYC

Seems like at some point , the all got updated and does not allow you to use your password manager or paste a password in. I’ve given up on logging in

Lot damaged my car and denies responsibility. I pay Dropcar but they claim no responsibility either. Great rate but beware….

Flawless process to get my account set up and great discounts on parking.

We were out of town when the city shut down our parking garage with no notice - following the collapse of a garage from the same owner a few weeks ago. Without us having to do anything, dropcar arranged a new spot for us a few blocks up the street and sent e-mail confirmation and called us to make sure we knew about the arrangements. Afterwards they called to follow up with longer term options. Very proactive, I did not expect it

Getting started is a little confusing, especially if you try to book on the weekend It’s impossible to get an issue addressed quickly. Their phone number goes directly to voicemail. If you have an issue on the weekend, they’re not getting back to you until Monday via email. The fact that a certain garage requires me to print out paperwork was not explained before booking the parking space. All this could be cleared up with a 5 min phone call. Giving them another try…

After a year, I was informed that my garage was no longer working with DropCar. However the app allowed the garage to be rebooked the day before the year was over. My card was charged. I had to make an appointment with drop car customer service to have them call me (customer service is very hard to get BTW). The rep got defensive, telling me that they no longer work with my garage and they booked it as a “glitch”. If your app has a glitch, it isn’t really MY fault. You’d think after a year, they would maybe do something about it. Alas, no. So now, I have to find a new garage, tonight. Certainly not using DropCar. Bait and switch. Bad service.

DropCar has been an amazing! Their customer service goes way beyond the app. They go above and beyond and really accommodating. Super refreshing to talk to real people with solutions and customer experience top of mind.

I originally signed up using a Google account when I had a Google Pixel. This app does not allow you to do that. can you guys place that option for this app?

Signed up for monthly parking in Manhattan 3 months ago. Took 2 weeks before the garage got the paperwork sorted and the customer service from DropCar was horrific. Sent them the NYC resident tax reimbursement form and have never heard back from them. Most troubling, got a call from the garage today saying they have NEVER been paid. DropCar has charged me every month. This isn’t worth the trouble.

I have been a client of Dropcar since shortly after they launched. Although they have had bumps along the way (like any growing company) they have always done right by me. Customer service will always address any concerns promptly and they can get you some really awesome parking deals.