Duux (Gen 1)

Used to work fine with the whisper flex. Now it just seems to forget the device is paired daily. I give up with the app, luckily the fan itself is great but the software is embarrassing

I used the app for my Duux Beam humidifier. I was worried after seeing all the reviews, but the app worked and connected easily. It also connected to Alexa so now I don’t have to use any remote or phone to control, just voice.

I bought the fan for it’s so-called “smart abilities”. As others have commented, connecting the appliances to the app is a thankless task. The timer seems to immediately time-out, even if you follow all the instructions. Don’t buy the fans if you want a reliable smart fan until they fix the software.

As others have said this app is useless. The heater connects to WiFi you follow the instructions and then the app takes you back to the start again. Tried endless times and it just does not work. Good job that you can use basic controls on the heater but a real shame that the more useful controls are unreachable from a truly useless app.

Schedule just doesn’t work!

Never has there been a more frustrating, difficult and poorly designed app than this. Pairing your new device to WiFi is a near impossibility. Say your prayers, cross your fingers, sacrifice a goat and MAYBE it will pair. Or maybe you’ll spend an hour stuck in 3 minute loops waiting for a connection that never happens. I’ve got 6 Duux devices. 6. 5 whisper flex fans and a bora. Only 3 whisper fans will connect to the WiFi. I setup a special WiFi to meet all their ridiculous restrictions. But still it won’t work reliably. Why can 3 devices work just fine, but 3 fail completely?

Heater will not connect to the app despite trying numerous times. Very frustrating and a lot of money for a heater you still need to turn on and off…returned

An app to control a fan should not cause this much frustration. A big waste time.

OMG so frustrated with this app I specifically bought this humidifier for its mobile app functionality but the app doesn’t pick up my WiFi (everything else in my home is connected to it ) . When you try to change country from Netherlands to register for an account the screen goes blank and nothing ! So disappointed

Frustrating the gen1 app keeps crashing . I have reloaded 3 times but get a blank screen after 1 use. Frustrating too that my Duux heater - only 1 year old - does not work with the latest gen2. This also means the voice commands don’t work either