East Yorkshire Buses

So this review is in two parts. First the app. 4/5 - there are some tweaks that would benefit such as up to date info about when a bus is not coming, but overall, once you are used to how it works it’s pretty good. However… a bus app without a reliable service is like buying a pair of shoes but one is far too small to fit. Of little use. I can’t count the amount of times a service just doesn’t show up. Sure, there’s a live map when you turn on the route, but often the trackers in the buses don’t work so you simply don’t know if it’s accurate or not. I rely on the service for my livelihood - but after trying this for 10 months my conclusion is the service has got worse over time and now Im going back to driving a car again. Completely the reverse of what public transport is supposed to be doing. As I stand here now, with TWO buses having not turned up, I’ll have to get an Uber once again. EYMS sort it out before whatever legislation monitors service gets called in if it hasn’t already

busses always 30 mins late

I use the app a lot especially working from 7am! You watch the buses to see where they are to make sure you won’t be late for work and ALL the buses disappear off the tracker and won’t re-show! I’ll put all my money into taxi’s which are more reliable!! Sort it out EY Buses

Would be great if the buses show up. 154 2 weeks ago did not show up 3 days in a row at peak time yet the 66 passed me twice and what’s more no one was on it! So what’s the point of having a double service within 15 minutes of each other and not replacing the 154 that did not show up. Also emailed their ‘service email’ with absolutely no reply for 3 weeks. Shocking service has been for years.

Easy to use and is a life saver

Bus is currently 2 mins late still no sign of it what a ******** joke !!!!!!

The app is very helpful showing bus times and also live real times for buses arriving at the bus stop. Drivers are very pleasant and polite. Thank you I just wish I could use my senior bus pass before 0930 so can get to medical appointments and not be limited to later than 1030 appointments. Hull residents have that advantage over us. The app saves a lot of standing around at bus stops as you can see where the bus is and how many minutes before it gets to a required stop. Many thanks. John

While the buses are often late, the app is really well designed. The bus tracking is super useful and I can plan when I can set off rather than rely on the timetable and wait around for a long time. I recently learnt that you can add the bus routes you use as favourites and it shows all the lines you’ve favourited and the live bus tracking.

What a service!!!! We are ditching the car in a regular basis now. Long may it continue! Just need a few later buses on the 24 route please but still giving 5 stars for the app 😊

Took a run out on the 142 Beverley to Middleton and return. Driver was courteous throughout and knew all the passengers by name and where to drop them in their respective villages. Made the journey very pleasant. Saturday 11-11-23 at 11:50. The only downside was it was the only journey not on the timetable displays at Sow Hill. Maybe something you could look into