Easy Line Remote

本人在七月第一次安裝時，可以找到助聽器，手機可以操控助聽器，第二次八月升級app時，現在再操作時找不到助聽器，現在手機完全沒辦法連線助聽器，真是很不方便，希望能快一點改進，謝謝！ 本人的手機是iphone 6s plus ,ios版本是13.6

Been using this app for a while with no problems. Now can not connect them to my iPhone. I have tried everything. Not happy. Used this all the time. What did you do? It finds my aids and pairs them. Then when it good to connect it keeps telling me there is no internet connection. Which there is. Same on my iPhone and iPad.

Does not change volume.

Would not connect my hearing devices to my iPhone. Every time I want to listen to music or use iPhone into hearing aids must drive 49 miles to visit technicians at Costco to get devices connected to my iPhone. Rather useless in that respect.

Convoluted app. Doesnt connect to the hearing aid

When it works, it’s great. But that’s a rare occasion. At least twice a month it completely forgets my hearing aids, with the only solution to delete, reinstall, and reconnect your devices. You connected to a different streaming device? To bad, the app no longer recognizes your Bluetooth hearing aids. You are forced to delete the app in order for it to recognize your hearing aids them again. And even so, it might recognize your devices as streaming devices, but usually it’s one out of three tries (deleting and reinstalling each time). Possibly the most frustrating app I’ve used. Do better! Update: the support team reached out to get details of the troubles I’m having with this terrible app, and included a website/webform to send the details of my issues. Only problem? The submit form link is not working! (It adds www.www.www. to the URL which makes the address unresolvable). My one star rating would be lower if possible.

I’ve never been able to connect my hearing aid to this app. Very unuser friendly

1) Sometimes the hearing aids will not connect. Period. The only way to fix it is to uninstall every thing and start over. 2) The app randomly changes listening profiles. Randomly… on its own. 3) Any of the these random changes in profiles automatically and unhelpfully enables the mute button. 4) Get a phone call? Hear the profile change tune… Mute is turned on. In the middle of a phone call? Hear the profile change tune…Mute is turned on. Stream music? Hear the profile change tune… Mute is turned on. Walk away from the phone and come back… Hear the profile change tune… Mute is turned on. It is not even clear what the mute button does. 5) The most shocking news: There are multiple online reports that Sonova knows of these bugs … and has done nothing to address them. 6) The contact support url provided in the app is mistyped so there is a no server at that address message that comes back. If you’re knowledgeable you can manually edit to make it work. That’s just poor QA and someone should be ashamed of themselves. ————————————- Suffice to say that I would never recommend a Phonak hearing aid because of the piss poor app. There is another Phonak app that may work better with Phonak branded devices but it will not work with the Kirkland branded devices.

Rarely does a he app connect to hearing aids anymore. If it does, it usually takes 3 to I 5 attempts and I get it to connect. If his started happening within the last six months.

Doesn’t matter long I wait, how many times I try, it will not let me change the programming, settings, etc. Garbage application.