EBC Mobile

Basically a useless app. I received an email that a claim has been processed and that I could review it. When I log into the app there is nothing on the home screen and I am unable to see any transactions or any other information, which is all readily viewable on the web page. I'm also barred from processing claims (could be my company preference but it makes this app useless). Deleting this app after leaving this comment.

I’ve used this app for years on an iPhone and they can’t seem to get the claim submission working correctly. After inputting all the information, the next button doesn’t work.

This is a horrible experience, from the clunky looking app to the administration of the benefit. Not enough thumbs down. There are too many good platforms out there for benefits administration and this one falls short in every category.

My biometric login keeps getting disabled frequently and I have to manually switch it back on again. Another issue is not with the app itself but with the company. Too frequently they ask for documentation even when charges are from medical centers, doctor offices, imaging centers etc. These places only provide medical related services. I had FSA with many other providers and was never asked to provide any documentation before because FSA cards only work with FSA related services.

Photos don’t always upload first tr, Face ID setting defaults to password almost every time you close the app. Better off uploading via PC. App seems to close randomly during use too.

This app does not even get you past the login page. Keeps sending verification codes to your phone without ever successfully verifying them. Possibly poses serious security risks. If you want your SSN and Bank account information stolen get service from this company. Until I see this app removed or fixed I won’t trust this company.

Unable to log in on the app. I keep getting “ Error- Invalid username or password”. I’m able to log into the website with no problem. If I keep trying to log onto the app it will tell me my password on the website no longer works. Even after resetting my password on the website the app still tells me. Error Invalid username or password

I can login to the website on my phone’s browser and on the computer but the app keeps giving me the error “invalids username or password”.

Password won’t work. Face ID won’t work feel bad they wasted money on this developers

The app lets me sign in, but won’t show my balance or any transactions. Home Screen is blank. Transaction Screen just says Your Transaction List is Empty. I’ve tried many times over several weeks with the same result. It would be nice if they displayed a message to let us know if this app is ever coming back.