Eden Lawn Care & Snow Removal

How do I remove my CC?

When you book your service they ask fir details and then estimate a really reasonable charges encourage you to book with them. Then when you fill out your credit card details the double the charges without any reason!! The shock is the contractor use shovels and takes hours to finish one drive way for over $85!!!!

They randomly and massively increased my Snow Removal charges even though we had a contract for the season and I can’t delete my credit card off their system so they keep trying to charge me even though I’m no longer a client. They actually came by today and pretended to do stuff mobile and by the way there’s no snow in Toronto today and did I mention I’m not even a client and have not signed up with them in any way shape or form… And took a picture of my dry driveway and proceeded to try to bill me more than once. Last season they completely left me stranded and did not come to clear the driveway and would not even answer any messages I sent them they are impossible to get in touch with they have terrible customer service but most of all a giant scam because they don’t do what they promiseAnd you can’t delete the personal information from their app -I was going to let it go it’s just a very bad experience and a little bit of stolen money but for them to come back this season when I’m not even a client and try and bill me even worse when it’s not even snowing… Now I’m reporting to them to the Better Business Bureau and everyone else I can possibly call please stay away this company should not be in business

We’ve used this app for years… Pro: usually way cheaper than other options which can make the cons worth it if you have the time and energy Cons: - worst customer service I’ve ever experienced - during heavy snowfalls someone may not come for days in which case you either get stranded/can’t get your car out or have to clear it yourself - the app glitches A LOT - if you need something very reliable this is not it - takes days to hear back from customer service so issues are never resolved quickly

Within 12 hours of booking a one-off lawn cut a provider was confirmed. I needed to cancel the service and within 2 hours the cancelation was confirmed and the funds credited to my credit card. Very happy with this app and will use it when needed.

I have no idea how well the landscapers work because there have been 2 no shows and a total of 7 rescheduled appointments, the last of which I’m not holding my breath on. There is no one responding to my inquiries other than to tell me of my rescheduled appointments. The problem began with our first appointment scheduled on May 6 and the contractor showed up the day before while we were out. They simply didn’t bother to show up for the scheduled date and made no effort to contact us. After my complaints, each day from then on was that the appointment was rescheduled for the next day, with my elderly mother sitting at home with her fingers crossed that maybe today someone would be respectful enough to let her know if she rated as a customer. Perhaps this was because it was a one time job, but it’s a large job and with the potential for on going work. Anyway, I highly recommend you do your own leg work and seek out companies directly because the weeds have overrun the garden leaving my 77 year old mother to get on her knees herself. Don’t waste your time.

This company is sketchy at best. Enter your credit card number at your own peril. Company is unresponsive and does not let you modify your frequency of jobs, cancel jobs or stop using the app once you start. Their app is straight out of black mirror.

If you place a snow removal, they will keep charging you. When you call customer service, they tell you someone will call back, and no one will. No way to cancel the account. Do not try.

Ordered snow removal. Appointment confirmed. No one showed. Only way I’ll use this again is if eden pays for the service fee if no one shows. The money charged should be refunded and additionally the fee that was to be charged should be paid to the app user

My account is constantly debited for services that I didn’t even book and when I try get answers from the support team my requests go unanswered - worried about the security of my credit card details