Edmonton On Demand Transit

The idea of this service is great because of people that live deep in dense neighborhoods with lack of access to normal transit routes, however, 80% of the drivers are rude or very late compared to the calculated times. Next the app never works, very unpredictable when you want to book a ride as it says “all of the drivers are busy” and leaves me no options to get to my destination. There’s a lot of improvement needed with the system.

This app is terrible! From the call centre to the drivers everything about this whole system is not it unfortunately i don't have any busses near me so I've been forced to use this app…….i am always late to all my classes even if i wake up an hour earlier than usual the on demand system will find a way to put you at a disadvantage it got so bad I decided to just get a drivers license.

wishing nothing but the worst to whoever made this app and whoever thought it’d be a good idea to spend billions on a train that’s not getting used until 2050

You’re never anywhere are you? I have to arrive a specific time if I want to make it home, to work or anywhere actually because if not it’ll either say “not in service”, “high demand” or just be late. When I book for a bus, it has to be an a HOUR in advance because bus drivers will either be at home or be at town centre for far too long. I understand breaks, but if that’s your excuse do not book me that bus because its gonna say 10 mins then take another 20. (Or worse I’ll book a bus that says 10 mins away and then 5 seconds later it says it’s here, it LEAVES before I have the time to get there.) At this point it’s useless just have actual busses if it’s gonna take that long and make service this bad. Another thing is that you can only go to one place!! I can’t even go to west edmonton mall I would have to take the on demand bus from my house to the transit centre closest to me.

I’m working at Tim’s at Webber I’m always off at 2pm everytime I book a bus at 2pm always nõ available at this time. My God I have work at 3pm and need to go home to eat!!!! Can you guys fix your job !!!!!

This doesn’t even deserve any stars

This app is beyond dysfunctional. I would often book a ride 30 mins in advanced but it would arrive in almost an hour and sometimes would cancel my ride all together. It is an inconvenience not only for me but for everyone who books. It stresses me out every time I try to book istg. Even drivers have troubles with the app but as far as I know, no updates have been made to fix these errors

If you guys shut down, it wouldn’t make a difference because you guys don’t do your jobs. You guys get paid to sit around all day. I’m late everyday because there’s never any buses. It says the bus will come in 5 minutes but that easily turns into 30 minutes. The drivers are rude, the service is rude and you guys are making it rude. Your company is a disgrace

The service is dysfunctional asf, the drivers don’t even bother being on time and they like to drive as slow as they can in the summer. They take loops in my neighbourhood just to hold us up and the app itself doesn’t even work. It’s always laggy, it takes no input, it cancel rides and allat. Even the service centre is garbage, they don’t pick up calls and if they do, some of them are rude, they don’t listen at all. This is my only way to get to school and I’m late EVERYDAY no matter how EARLY I book any busses. They make me wait for 1 or 2 trips for the transit centre to my neighbourhood and then they finally let me on the bus 20-40 minutes after I book. Again, it drains matter when I book because it’s like this ALL the time. I have to keep wasting my money in Uber all the time because your service is so garbage, I’m late to school everyday because you guys can’t do your jobs

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