EECU Mobile Banking

Poop

The mobile app, and the online banking system in general for EECU, is horrible. Clunky UI, the payment system is terrible… can’t set additional loan payment to apply to principal. Managing the Autopay is a chore; has to re-authenticate and MFA every time I go into it, and had to struggle to find the location for it to begin with. I am not judging EECU’s people, but their online banking stuff is just horrendous to use.

One star for you -annoying

This app is amazing and has let me be able to exchange my balance and deposit checks without any worries or hassles

I have submitted many texts where they tell me I’m in the que and someone will respond but no one ever has. I have sent countless emails and no one has ever responded. You be can only assume this company is run entirely by computers. I finally refinanced with another company to get away from EECU. Received a letter stating my loan was satisfied with EECU and we were done and the next day I received another letter stating if I didn’t submit my car insurance info they were going to start charging me $140 p/m. I have submitted my insurance several times but they still want to charge me on a loan I don’t have with them. Since my refinance additional money they were paid is now in a savings account that I have no idea how to retrieve.

Application is always going down where you can’t see anything happens non stop….

Great Credit Union but app has been updated with worse features. The bill pay section needs to have a calendar for selecting bill pay dates. The Month, Date scroll you use now requires me to go somewhere else for a calendar to confirm what day of the week the payment will be sent.

It may take a min but they do fix issues

Please add a feature to name my accounts with different naming conventions. Works well for the most part.

Thanks for the chance to start over