El Camino Health

The sign in screen should be compatible with password managers. The autofill doesn’t work because the app doesn’t signal to the password manager what website it is for. And you can’t save a password or use biometrics. That’s really cumbersome for an app that is designed to be used by patients while in a hospital.

Every time I launch the app, I have to type in my username and password, even though I have enabled Face ID. Why???

Most functions work as expected (I.e. communicate with care team, receive test results). But the biggest barrier to entry/use is that it doesn’t stay signed into MyCare, doesn’t use biometrics (even though it’s turned on in Settings), and doesn’t even remember your username, causing users to have to manually log in… which can be multiple times a day.

Updated March 2025: Now the app won’t allow me to logon at all. It says there’s no email or address on file. But the El Camino Health “My Health” website works fine. And my email and phone are, in fact, showing as Confirmed on the website. Original review: The app starts by asking a few insurance questions, and no matter whether I click Yes or No for each question, it ends up responding with an option or message that is completely irrelevant to my answer, and then finally says I can’t book the appointment via the app.

My doctor who has been associated to El Camino has been awesome. Billing on the other hand has been completely disastrous. I’ve tried calling many times before and after a surgery. I’ve left messages and I don’t seem to get calls back until I write a nasty review or complain to my doctor. I’m now in collections and don’t know exactly what happened. I paid a $2k out of pocket and then after all was said and done, they credited me approximately $1900. I tried calling to ask why the credit and now today I’ve received a collection letter for over $1k while I have another for about $300. I just can’t with these people. Answer the phone or call people back.

It’s been a great experience and people in this hospital and always super nice and helpful to us. We had a couple ER visit for our two year old son and we are blessed that we went to this hospital. Thank you to everyone will help us and help our son to feel normal in a couple days.

The app starts by asking a few insurance questions, and no matter whether I click Yes or No for each question, it ends up responding with an option or message that is completely irrelevant to my answer, and then finally says I can’t book the appointment via the app. Also, the in-app feedback doesn’t work. First it asks for a rating, then it asks for a comment to explain the rating. As soon as I click in the comment section, the Submit button is removed and it’s no longer possible to submit the feedback. If I change the rating, the button reappears. However, when I click the button, the app says “Error. Your feedback could not be submitted.” That error occurs regardless of whether or not I include a comment.

Dr. send me for procedure. i saw the result couple of weeks ago. no It’s gone! why? You keep messaging me I have a new result, when I login, no new result. I MISS Kaiser!!!

I have to log in every single time I use the app and it’s incredibly frustrating. Please leave me logged in. I have checked all of the boxes and settings to stay logged in.

The settings in the app (after you login to your account) allows you to enable Face-ID and set passcode. However, every time I try to login to the app, it didn’t have any Face-ID detection nor passcode login. It still asks me to key in my password.