Encompass Mobile App

I’ve been having issues for weeks where PDFs won’t load in incentives, encompass claims they can’t reproduce this issue. Multiple people within our company are having this problem.

The camera scanner won't scan most upcs when using the new iPhone 15. Please fix this. It keeps downgrading the picture blurring the barcode lines.

Every update makes me dislike this app more and more.

I think something is wrong with the voice picking. I turn off all voice settings and press the mic intil a line through shows but still stays active. Also cant use my headphones while picking a order it cuts out my connection. please fix…

Please give us the option to input negative inventories like before. Our company doesn’t count inventory the way Encompass wants us to and it would benefit to be more flexible in letting companies count negative inventories if they so choose. The app has gone downhill since they took that function away. Hopefully we switch to something else soon.

Love the app just wish it was a way to delete packages that I do not use in certain accounts…..

I hate having to click every stop when I download my route to see what they are, especially because you can’t back out without being prompted. Also search functionality between multiple stops is non existent.

When I first started selling we had the ability to key in negative inventories when product was empty from the shelf. Sadly it’s been gone for several months now, I’ve lost track of how long. But it stands to reason that the use of such a simple action is dearly missed amongst our team. Whether the product was empty due to warehouse issues or someone’s own mistake it served as a useful tool in ensuring the outs were mitigated in future orders. Please give us back the ability to put in negative inventories. Please.

Every update makes me dislike this app more and more.

Hello! Please bring back the user location blip and the button on the top right corner of the map that allows you to find your location. Without it it becomes difficult to figure out where you are or what customers are closest when not familiar with the areas. That’s the biggest complaint so far from this new app. Thanks!