Enlighted Connect

Unable to check in from web version or the app. Ended up losing my reserved desk to someone who randomly booked later in the day. Support Ticket raised - no ticket number provided. Donno how to follow up.

The calendar control is not working on iOS. Cannot select any date.

I’m not able to open desk booking as the app hangs when the map loads. Moreover I having issue selecting the location on the map due to lags.

I can’t complete the authentication process to use the app. The authentication link they send to my company email 404’s, so the app is unusable. There is no support contact on the company website or in the app.

Company header logos block important time, battery info etc. in the iPhone’s “ears” when the phone is in Dark Mode. Why isn’t Comfy taking responsibility to provide correct UI design guidelines to companies and/or assuring in some other way that their product maintains a high-class image?!

This app is so frustrating to use for our office. The descriptions for work spaces are not correct. It makes you “confirm” your booking an hour before, so if I book it for 8 am I have to confirm at 7 am, but it doesn’t prompt you or send a notification, so I have yet to remember to do this since at 7 am I’m busy getting ready and getting the kids out the door. And then you get to the office, realize you don’t have a booking, and can’t even remember which one you booked (app doesn’t keep a record of it). Overall just not effective and very frustrating. Most people at the office don’t even use it because it’s not accurate, so everyone is just roaming around looking for an open desk.

When the app works, it’s convenient and great. That said, connectivity it sporadic AT BEST. You will frequently have to quit the app and reopen it in order to get it to connect to your building. Sometimes it will even lock you out for 10 min even though your request did not go through. If they fix the bugs, then this would easily be a 5 star app.

The app doesn’t work, I open it and stays on a page telling me to select the building and goes nowhere, nothing to select. The app support link doesn’t work, opens a Zendesk page with an error. There’s no way to change the temperature and we are toasting in the meeting room.

Every day I request the app to warm up my space because seating in the office at 70 F is way too cold and it keeps resetting it back to 70 every hour. What’s the point of this app at all?

I work in an area without direct heating. So it never warms the space. It’s currently 64deg at my office and that makes me sad.