Enterprise CarShare

Update: while below are still true, now there's also the problem of booked blocks disappear on the app (ie. If some block is booked, you scroll up/down that block would disappear). Given we now charge people to use that phone line, I would expect us to at least make the app more usable. The current app is: Very slow when loading information With very limited functionalities and lacks basic features such as: -the ability to chat with the clubhouse online (your phone line is always very busy) -the ability to check rate per mile (many models, such as the hybrids are not listed on your website) -the ability to log issues (non-urgent), such as where a car needs servicing/cleaning -the ability to track spending and see past bills But still, miles better than your website

I had paid for a car for Christmas Day to take family to see relatives for Christmas lunch. On Christmas Eve, without any explanation they cancelled my booking. When I called, they said that the main Enterprise company had hired the car to one of their customers who has extended the hire beyond the time I had hired it, so Enterprise, by allowing this, are basically saying ‘screw you’ to car club customers. Disgraceful customer service.

When the future is spoken about, it becomes easier to achieve, without having to do more than necessary.

The app is really good but some vehicles lack information e.g whether the car is a manual or an automatic.

Was pretty reasonable for price when you could rent a car for 24 hours for £30 but it’s nearly doubled in price to £50 in the last couple of months which is no longer reasonable. Doubt I’ll keep my subscription now but was good while it lasted.

Rather than searching for a slot. It would be helpful if you could select all the cars near a location ie stopford house in Stockport and see when they are free.

It’s a shame there’s a monopoly on this service in our area. This is probably the reason the price is now prohibitive as is the deposit

Great customer service

I went to pick up a van near me, it wasn’t there! Called them and they said it was “far away” and I should look to book another. Seems like it was stolen as it’s spot has been left empty ever since. I don’t understand how they can track the vehicles and know what location they should be in but not have any system to inform them if someone has driven off with one of their cars?! Strange and leave me with no way of knowing if a vehicle will be there when I book one

Car club is a good idea, but the app is clunky, dated and functionality is poor. Needs a complete redesign. Basic features such as being able to review historic hires, or see how much you’ve spent this month are missing. It’s unreasonable that you should have to wait until the end of the month to find out how much you owe. The cost per hire is impenetrable - even on the final invoice.