Enterprise CarShare

Update: while below are still true, now there's also the problem of booked blocks disappear on the app (ie. If some block is booked, you scroll up/down that block would disappear). Given we now charge people to use that phone line, I would expect us to at least make the app more usable. The current app is: Very slow when loading information With very limited functionalities and lacks basic features such as: -the ability to chat with the clubhouse online (your phone line is always very busy) -the ability to check rate per mile (many models, such as the hybrids are not listed on your website) -the ability to log issues (non-urgent), such as where a car needs servicing/cleaning -the ability to track spending and see past bills But still, miles better than your website

It’s a shame there’s a monopoly on this service in our area. This is probably the reason the price is now prohibitive as is the deposit

Great customer service

I went to pick up a van near me, it wasn’t there! Called them and they said it was “far away” and I should look to book another. Seems like it was stolen as it’s spot has been left empty ever since. I don’t understand how they can track the vehicles and know what location they should be in but not have any system to inform them if someone has driven off with one of their cars?! Strange and leave me with no way of knowing if a vehicle will be there when I book one

Car club is a good idea, but the app is clunky, dated and functionality is poor. Needs a complete redesign. Basic features such as being able to review historic hires, or see how much you’ve spent this month are missing. It’s unreasonable that you should have to wait until the end of the month to find out how much you owe. The cost per hire is impenetrable - even on the final invoice.

Norfolk Car Club was a fantastic business. Cars were good, the deal they made with the council was fantastic. Enterprise bought that relationship and have abused it, especially with their most recent promotion. What they have decided to do is run a long promo to get drivers used to paying £30, and then they have swapped the good cars out for the worst cars they have ever had, and cranked the price to 50. It used to cost around £15 if you took a car for 3-4 hours. Now you are looking at 30+ for a fiat 500. This company is disgusting. They should be taken to court by the council and have their spaces provoked. Monopolies are illegal for a reason.

It’s been 3 times in one month time the car is not at the place. That could be user’s mistake but i haf to walk around a mile. At least notification regarding the situation would make things better.until than it’s one star from me.

The actual Enterprise Car Club service is good. But the app is really buggy and a bit difficult to use.

Apps keeps on logging me out. Why can’t I stay logged it. So annoying but soo seen good to use

As far as I can tell there is no filter to select just vans. Could you add this please?