EO App

Parked at Salt Lane Car Park in Coventry as advertised had ev chargers availability- needed to download the app and sign up which took 10 minutes - connected the car and scanned the QR code on the side of the charger to be informed on the app the charger was off line - nothing on the charger to indicate it was off line.Why not have anLED to indicate if a charger is online or offline ? Tried the neighbouring charger and also offline !!!

I am tech savvy and well used to EV charging apps but nothing about this app works properly; from registering to using.

The app isnt particularly functional but at least seems somewhat usable. But I didnt even get as far as charging as the QR codes and site numbers have all worn away from weather/sunlight. How can any serious company let such a basic concept fly over their heads? Avoid.

I don’t know who programmed this app but it is clear they had never used a mobile phone before. The QR code doesn’t scan, the registration process is horrific - you have to set a password and there are no indications what kind of password you need until you enter it (twice) and it says ‘you need a capital letter’ so you try to put one at the end and it obliterates everything. Then you renter and get a ‘you must have a number’ so you repeat the whole process. Then you have to type all you credit card details individually. Then you try to find where you are and the QR codes don’t work. So you use the man funtion which was hand drawn by a six year old. Then it say it will charge you a £ for parking in the space as well as for charging. By which time you’ve vowed you will hunt the developers down… 20 minutes it took me to complete all that nonsense.

I charge publicly on a regular basis and this is by far the worst app there is.

Unable to add a card as app says I have no internet while I have all bars and WiFi on

So much room for improvement in almost all areas. Develop a modern app please.

App lacks basic features such as telling you what it costs to use a charge point and how powerful the charger is. It tells you that you need to plug in to the charger first. That’s not much use if you want to know that information before travelling to the charging station.

After numerous failed attempts to use this app to charge I realised that if you scan the chargers QR code to download the app it takes you to the EO home charging app. After wasting time downloading and registering only to find it wouldn’t work I gave up. I’ve now found the correct EO so will give a go next time.

What is the point of a App that doesn’t work. Every session the same, multiple tries to login or enable to login. Then App will not end session. Multiple attempts to end (6-10) still logged in!!! Total frustration. Constantly advising cable not plugged in …. When it is!!! The EO system is a joke.