E.ON Drive UK

A complete disappointment. They don't provide invoices and their app doesn't show receipts. Their customer service team is unresponsive and unhelpful.

Only gave it one star because there’s not an option to give none. Had my unit fitted 6 weeks ago and it just doesn’t work reliably, either through the app or the RFID cards they give you. I’ve waited round outside the house for up to an hour trying to get the charging sequence to start, and now the unit has packed up altogether. The online engineers are helpful, trying to do their best, but the one I spoke to today had no explanation for why he couldn’t get it to start at his end either. Their customer service team are slow and unresponsive, taking up to 5 days to answer emails. I have made a for al complaint to Eon and was told I’d be contacted within 24 hours by a complaints manager, but I’m still waiting 12 days later. I’m going to have to get the unit replaced and I will sue Eon for the cost of doing so. Avoid at all costs

The home charger is now working after eon forced the firmware update to the box after complaining that I was having to reset it several times a day and was going offline mid charge meaning the car wasn’t fully charged when I needed it to be. Also, app developers, if you see this, please, please, please can you put it a delayed start/timer function so I can take full advantage of my EV electric tariff’s cheaper hours.

Whenever I use these chargers I have issues with stopping charge via the app. I can disconnect but the app still shows as charging and a cost for doing so. Had to ring their helpline 0333 202 4417 who advised it is a problem with the app and to update to latest version. According to apple App Store I already have the latest version, so the bug is still not fixed.

Unless you are desperate to charge I would avoid this app and EON like the plague. I was in an area of poor signal and on the 4th attempt I managed to download the app and create an account. They insist on immediately taking £15 from your card and on keeping a float in your account whether it is used or not, so they are obviously using it to fund their business and to prevent it going into liquidation like so many other electricity suppliers. I NEVER did get to charge my car as I couldn’t verify the account! I’m now faced with a battle to get my money back and close the account as I certainly won’t be going near them again.

Yet again another over complicated app based EV charging system which seems designed to make you give up and go back to fossil fuel. Look at InstaVolt- plug in, tap and go. It works. This does not.

When it works it is fine, but this is my work car parking charging and twice now it had bugged out ‘charging’ on the app when it’s not charging my car and seemingly the units aren’t working. Even when I unplug it continues charging! Close app / turn off phone, nothing works so I can’t swap to another unit to charge there. Have to call Germany to get it fixed, customer services is too slow for this frequent a problem.

Took numerous attempts to register card payment. Kept rejecting as I have two factor authentication for new debits and this app doesn’t seem to work if you require this. Tried another card and it immediately debited £15 from the card as a credit for charging. When trying to charge I did as charge point said by selecting charger and connecting car but when I then swiped the red bar at the bottom to charge it came up with an error. After several attempts I eventually worked out that I had to swipe to start charge in the app before connecting the car! Instructions could definitely be clearer. Once connected it work fine and I could see how much charge was being added and cost for charge. At £0.21 per kWh it’s not too bad, especially when you’re on holiday in the middle of Perthshire with limited options!

For a company with a mission to develop charging infrastructure, this is a pathetic start. The app is awful, their website doesn’t work and there’s nobody answering their telephone either. This experience has convinced me never to use eOn for anything, including my home utility supply!

When it eventually took me into a multi-storey car Park after ages of no gps, I got there and there was no charge station! Had to pay to get out, still needing a charge! Yesterday it took me to a charge station which didn’t work.