Epson DocumentScan

I try using it as rarely as possible because it’s way too unreliable. Very frustrating. It can’t find the right wifi, I start and restart both devices (phone & scanner) multiple times. When it finally catches the wifi - it can’t find a scanner! I start and restart and reset it all again. No wifi or no scanner are found! Finally, 40 min later, I got them both working but then it stopped scanning after 4th page because I drained all the batteries while trying to get it to work although it was charging all night. What a garbage. Waist of time, waist of money, waist of my nerves.

Really I don’t think it can get worse than this app and this scanner !!

I did the hokey pokey and turned things off and on and it simply doesn’t work.

This app simply doesn’t work. One reviewer said it needs to be updated. He’s got my vote. If that won’t do it, then go hire a STEM-educated 12-year-old and pay her what she wants to rewrite it so it will work!

The app and the scanner are pure garbage. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM YOU. you’ve lost a life long customer over a crap product and criminal software

My scanner is a brick. The software WILL not work with IOS.

I was hoping you wouldn’t need the desktop app. Unfortunately, there’s no way to OCR document here. Please Give it OCR support.

I received my scanner thinking it will connect automatically. Not realizing I had to do several things to have it connected without the router from home or the Wi-Fi. It was very frustrating. The lack of instructions how to troubleshoot connectivity would make a person return the scanner and call it a day. Thank goodness for persistence. After reading some of the reviews that people are having the same issues with similar scanners and their troubleshooting attempts have helped me tremendously. Thank you!!! These should be added to the manual. I know this is not the Epson website but reading your reviews helped me to connect my scanner. Thank you again!!! Now to leave a review on Epson site..lol have a great day 😊

Finally found a solution by searching online I finally was able to scan something. It took about 37 steps but the kicker was turning off the cellular service on the phone. Turning off the cellular service. Really? Come on Epson. Very unproductive.

So a lot of people saying it’s not working. What works for my iPhone 13 max pro running 15.3.1 is to go into the settings tab then scroll down until you find the DocumentScan tab, turn off cellular. Then it should scan. Was very annoying cause you can connect to the scanner. But it would get stuck searching when you want to scan something.