Escea Remote

Has never really worked well. Occasionally works until you would like to switch fire on remotely then app cannot find fire or app crashes. Incredibly frustrating and not reliable. Best to just forget that you can use app on phone and accept that you can only use the remote provided with the fire. I have wasted many hours trying to get it to work…

Escea know this app is terrible and yet do nothing about it. When people ask me about my fire I tell them to never buy Escea because of this app.

The app crashes whenever it’s re-opened. The design and functionality is from the 90s and absolutely not en par with Escea’s ambition to deliver premium products. This app is a disgrace and is overdue for a major overhaul.

Half the time I open the App it says fireplace is unavailable. It has a Ethernet connection and if you log into smart heat via web it works fine so clearly issue with the App. This app could be so much better, have schedules etc like most heat pump providers do. I suggest taking a look at them to get some ideas.

Unable to connect to fireplace - absolutely useless for a premium product

In a need of an update. Connection often drops out and becomes unavailable. Poor app for an expensive fire place !

Should be zero stars. Rubbish App for the same reasons as the other reviews

Great app when it sees the fireplace and gets into local mode. But it constantly jumps to remote mode and the all good features disappear. It is in dire need of an update. My fireplace is ethernet connected to my home network, phone is on the same network via wireless.

I can no longer turn on the fire when I leave work so it’s warm when I get home - that’s the whole point of this app....

Does not work without wifi connection.