Evo Car Share

Evo is amazing. It's the perfect solution for those of us in Vancouver who rely on public transportation. I am so grateful for Evo!!

The overall app should work a lot better than it does. I have had multiple episodes of walking to a booked Evo marked on the map, only to reach the marker and there is no car. I also had a bug where everytime I opened the app my mobile data would stop working, so I could not either unlock the car or end a trip. Which was very frustrating. I also find ending the trip difficult sometimes. It is not always clear if the car is on or off. Thanks Tom

Such a great app and a way to have a car without paying such high fees with a rental! Great service too when I had troubles with the car!

Evo had the potential to be great, but as with all great ideas someone at the top gets greedy. There are specific prices you pay for the evo time, for eg. $16.99 per hour maximum. Except you also get charged a dollar for every usage and there’s taxes on top. So an hour is actually $21. Also the app continually glitches. I’ve been sent to cars that aren't even in the area they say they are. I have been locked out of my car on stop overs with my belongings in the trunk (always take the key) and in general, it’s not much cheaper than Uber now a days and you don’t have the hassle of walking to the car and parking up.

No idea if it’s any good as it crashes during the selfie part of the registration. Tried on wife’s phone: same effect.

Laggy and sometimes doesn’t work altogether. Honestly this app is throwing a good business right under the bus. Needs to either revert back to the old app or sort out these awful bugs

Have rented many times Management should get out of their offices and experience the slow connectivity of this app I have the mist recent iPhone with 5G It’s the app

I was in an EVO to get groceries. First the car wouldn’t let me do a stopover, so someone had to be sent to help. Then when I had loaded it with more groceries than I could carry, the car would not start. I was told I would have to wait for 1-1.5 hours for a tow or I would have to unload all of the groceries and pay for a taxi or Uber to get home. I was not offered any compensation or credit for this. Despite waiting for 45 minutes to get help. What terrible customer service. I’m truly shocked.

Evo opens a lot of doors for travel and adventure that would otherwise be closed to a Vancouverite without a car. What prompted this review, though, is the response I get when things go wrong. Over the six months or so I’ve use Evo, I’ve had to call customer service maybe 4 times for minor issues - calling customer service is usually a chore and a headache, but every time with Evo I’ve gotten through essentially immediately, the problem has been fixed right away, and the staff are always so kind and professional. They turn what could be major headaches into small bumps in the road. Thank you!!

Need I say more? I’d rate as zero if I can.