EVOCALL 3

No matter if maintenance, service or production – EVOCALL enables live assistance whenever and wherever needed.
EVOCALL is part of EVOASSIST, a fully scalable digital assistance platform for professionals including branding, on-premise-installation, SSO, business process integration and much more.
Live video and audio streaming allows specialists to guide the work process and send image-based feedback directly to the mobile device. This allows them to provide location-independent support in real time. Furthermore, the entire support call can be recorded and later used for training sessions. The communication is completely end-to-end encrypted.
Based on a clean and intuitive user interface, the app allows simple and quick adoption and a smooth communication experience.
The range of use covers maintenance, malfunction repair, and service & shadow working through expert support.
Regardless of whether you use smartglasses, a computer or a smartphone – EVOCALL supports commercial devices and therefore does not require specialised or expensive hardware.
Improvements in Version 3:
- Completely reworked communication protocol
- Conference calls with 3+ participants
- Adding more participants to an ongoing call
- Improved video recording
- Group calls for support teams
- Calls in push mode with closed app
- Calendar invitations for planned calls (.ics)
- Improved and modernised user interface
- Register users via email invitation
- More flexible groups and rights management
- Support for multitenant users