eXciteOSA®

There are a few problems with this app. The first is that it gets stuck at the type form and you can’t exit out of it so the app becomes completely unusable. The second is on the first few days. It allowed me to record sessions, but when I tried to record a session that was after midnight, it said that I had missed that day session and the session would have to count for the next day.

I am so tired of this app quitting for one reason or another during the session without any notification (a sound would be really helpful so that a person would know to go over to the app to restart it). I try to use the time during the sessions to be productive doing other things, and I am trying to distract myself from focusing on the physical experience of using the device as it is not especially pleasant. After some period of time, I will go over to the app to confirm that the session is complete, and then I learn that it cut off at some point. To get credit, I have to do the entire session again. I have messaged with customer service countless times on the app about this issue, and no response has been satisfactory. I have some other complaints about the entire experience that I will save for another day.

Has made such a difference in my sleep quality and the app is easy to use!

The device is only as good as the app that is required to use it. I was almost going to provide a glowing video review for the device which has greatly improved my sleep apnea symptoms UNTIL over a week ago when the app showed I needed to wait over 500 hours to do a session. It is in countdown mode and the app software specialist has yet been able to fix this problem for me. I now have Lost all trust in this device. Sleep apnea can cause multiple health issues and I thought I found a lifesaver in this device. Unfortunately I have come to realize that this therapy may not be sustainable. Sad that what I thought was finally the answer to my sleep apnea is nothing more than a pipe dream. They need a backup plan for when the app fails. I do not yet know the status of the fix . My app is still counting down with 200+ hours to go. In the meantime, I am losing sleep😭

This app is extremely poorly designed. It is required to operate an expensive medical device that cost $1500. It has left my device unusable. The actual device is also very unstable. The company can no longer ship replacement products and after two failed devices have not given me a refund, I would not recommend purchasing this product.

The battery status indicator is not in the right place by all of the other details that I’m looking at during my session. There’s no alert when it’s getting low and so many nights I’ve gone to do a session and the battery is low. Also, they told me two years ago that they were fixing it so that it would work without internet. We go camping in upstate NY with no internet and I miss a week of sessions.

The device itself is well designed and pretty usable/intuitive, but app itself is unfortunately pretty poorly designed, unstable, and, bafflingly, REQUIRED TO USE YOUR super expensive medical device. The app looks ok, but there are some really basic features and UX safeguards missing. A few examples: 1. Accidentally closing the app makes you lose progress on your session without warning or any way to manually set the timer back to where you were. 2. If the device battery dies during a session, same issue—no credit, no help. 3. If the app loses bluetooth connection to the device, again, automatically lose all session progress. 4. The app can just randomly decide to lock you out, delete your account and ALL of your session progress. Has happened to me once already. Had to start back at day 1 after about 20 days of progress.

This app is an abomination. Pure junk. No battery charge status reminders mean you get ready to start a session, only to find the device needs charging. App is loaded with useless ‘gamifying’ and crap messages instead of meaningful info. No history data. Arrogant and useless customer support, only interested in selling new mouthpieces every 90 days. They claim the mouthpiece is ‘not safe’ after 90 days, one support person offered to ‘turn on’ more sessions while I waited for a replacement for my ‘expired’ mouth piece. Borderline subscription scam!

The app is garbage. Most of the screen is devoted to bloat. Notifications come EVERY DAY even if not scheduled. App routinely hiccups, often at the end of the session, forgetting my progress. Half my “missed days” I actually did the stupid therapy and it didn’t record. There’s a false start implied by the app but if you close the screen before it has /actually/ started (not when it says “your session has started”) then it never starts at all. Hurdles. Why? Make a better app.

Super unreliable app+device. Frequently loses connection or crashes, requiring a session to be restarted from scratch even if you were 95% through the session.